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- Tasks: Be the go-to person for tenants, handling queries and logging repairs.
- Company: Leading UK maintenance provider focused on tenant satisfaction.
- Benefits: 25 days holiday, private medical insurance, and growth opportunities.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Join a supportive team with a focus on social housing services.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK maintenance provider is seeking a customer service representative to be the first point of contact for tenants. The role involves responding to housing-related queries and logging repairs, ensuring high levels of tenant satisfaction.
Candidates should have experience in customer service, excellent communication skills, and a strong understanding of social housing services.
The position offers development opportunities and benefits such as 25 days holiday and private medical insurance.
Housing Helpdesk & Solutions Advisor in Slough employer: Cardo
Contact Detail:
Cardo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Helpdesk & Solutions Advisor in Slough
✨Tip Number 1
Make sure you know the ins and outs of social housing services. Brush up on common tenant queries and repair processes so you can impress during your interview. We want you to show that you're not just a candidate, but the perfect fit for the role!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable responding to housing-related queries. The better you can articulate your thoughts, the more confident you'll feel when it counts.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insider tips on what the company values and what to expect in the interview process. Plus, it’s always good to have a friendly face in the industry!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that job, so take advantage of all the resources we offer to make your application stand out.
We think you need these skills to ace Housing Helpdesk & Solutions Advisor in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, especially in a housing or social services context.
Communicate Clearly: Since this role is all about communication, ensure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to convey information effectively.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your understanding of social housing services and how it relates to the position. We love seeing candidates who take the time to connect their experience with our needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cardo
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing services. Understand the common issues tenants face and how to address them. This will show that you're not just a customer service representative, but someone who genuinely cares about helping others.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment. This will help you articulate your thoughts better during the actual interview.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you successfully resolved customer issues or improved tenant satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your impact.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
