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- Tasks: Plan and schedule responsive repairs, ensuring timely service for residents.
- Company: Join Cardo Group, a leading provider in building maintenance and retrofit services.
- Benefits: Competitive salary, 25 days holiday, wellbeing resources, and career progression.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in planning or coordination, strong communication, and problem-solving skills.
- Other info: Diverse and inclusive workplace with a commitment to equity and teamwork.
The predicted salary is between 24000 - 32000 £ per year.
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
We are currently recruiting for a Contracts Planner to support the delivery of responsive repairs across our social housing sector in Cornwall. The role focuses on efficient scheduling, contractor coordination, and ensuring residents receive a timely and high-quality repairs service.
Responsibilities- Plan, schedule, and allocate responsive repair works in line with contract requirements and performance KPIs.
- Coordinate contractors and operatives, ensuring labour, materials, and access are arranged for timely completion of works.
- Monitor job progress and compliance with SLAs, escalating delays or performance issues where necessary.
- Communicate with residents to arrange appointments, provide updates, and manage queries with professionalism and empathy.
- Maintain accurate records of work orders, schedules, contractor activity, and resident communications.
- Support contract performance reporting through data monitoring, KPI tracking, and identifying areas for improvement.
- Respond to emergency and priority repairs promptly, ensuring resources are deployed effectively and safely.
- Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
- Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
- Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
- Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
- Proficient in IT systems, including Microsoft Office and job management/scheduling software.
- Ability to interpret and work with performance data, KPIs, and operational reports.
- Strong problem-solving skills with the ability to remain calm and effective in a fast-paced, reactive environment.
- Excellent Development and Progression Opportunities
- Competitive Salary up to £28,000 - DOE
- 25 Days Holiday, Plus Bank Holidays
- Range Of Salary Sacrifice Schemes [Holiday Purchase, EV Schemes, AVC Pension Contributions]
- Life Assurance Cover
- Wellbeing Resources and Counselling Services
- Retail & Lifestyle Discount Platform
- Enhanced Family Leave Provisions
- Recognition Initiatives and Awards
- Occupational Sick Pay
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
- Teamwork – We collaborate, support one another, and achieve more together.
- Integrity – We act with honesty, fairness, and transparency in everything we do.
- Excellence – We set high standards and deliver quality for our people and our customers.
- Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
Contract Planner employer: Cardo
Contact Detail:
Cardo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Cardo Group and understanding their values and services. Tailor your responses to show how your skills align with their mission of delivering quality maintenance and repairs.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with residents and contractors, being able to convey information clearly and empathetically is key. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Cardo Group team.
We think you need these skills to ace Contract Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contracts Planner role. Highlight your experience in planning, scheduling, and contractor coordination, as these are key aspects of the job. We want to see how your skills align with our mission at Cardo Group!
Showcase Your Communication Skills: Since you'll be interacting with residents and contractors, it's important to demonstrate your strong communication abilities. Use examples from your past experiences where you’ve effectively managed queries or provided updates. This will show us you can handle the role with professionalism and empathy.
Highlight Your Organisational Skills: We’re looking for someone who can manage a high-volume workload and adapt to changing priorities. Share specific instances where you've successfully juggled multiple tasks or projects. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Cardo Group family!
How to prepare for a job interview at Cardo
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of responsive repairs and contract management. Brush up on your knowledge about scheduling, contractor coordination, and the specific KPIs that Cardo Group values. This will show that you're not just interested in the role but also committed to delivering quality service.
✨Showcase Your Organisational Skills
As a Contracts Planner, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed a high-volume workload or adapted to changing priorities. Highlighting your organisational skills will demonstrate that you're ready for the fast-paced environment at Cardo Group.
✨Communicate with Confidence
Since the role involves liaising with residents and contractors, practice your communication skills. Be ready to discuss how you would handle resident queries with empathy and professionalism. Think of scenarios where you've effectively communicated complex information in a simple way.
✨Data-Driven Mindset
Familiarise yourself with performance data and KPIs relevant to the role. Be prepared to discuss how you've used data to improve processes or track performance in previous roles. Showing that you can interpret and act on data will set you apart as a candidate who understands the importance of performance-driven service delivery.
