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- Tasks: Be the go-to person for residents during building projects, ensuring clear communication and support.
- Company: Join Cardo Group, a forward-thinking provider in building maintenance and refurbishment.
- Benefits: Enjoy 25 days holiday, life assurance, wellbeing resources, and career development opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience in customer service.
- Qualifications: Experience in customer service or community engagement, strong interpersonal skills, and a driving licence.
- Other info: Join a diverse team committed to equity, inclusion, and creating a positive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver an end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
We are currently recruiting for a Resident Liaison Officer to join our team. Please note this is a temporary/contract role until August 2026. You will be expected to travel in this role and cover the following postcodes: HP20, HP5, MK18, RG31, SL6.
Role Overview
You will act as the main point of contact between residents, contractors, and the housing organisation during planned works, repairs, or regeneration projects. The role ensures residents are well-informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships.
Responsibilities
- Resident Communication & Support
- Serve as the first point of contact for residents regarding planned works, maintenance, and housing-related issues.
- Provide clear and timely information about the scope, timelines, and impact of works.
- Arrange and attend resident meetings, drop-in sessions, and home visits.
- Offer support to vulnerable residents to help them cope with disruption.
- Respond to queries, complaints, and feedback, escalating issues where necessary.
- Project Coordination
- Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents.
- Maintain up-to-date resident contact details and communication logs.
- Assist with scheduling appointments and access arrangements for works.
- Monitor works on-site to ensure contractors meet agreed standards and respect residents’ homes.
- Community Engagement
- Promote resident involvement in decision-making and community improvement projects.
- Support resident consultation processes and surveys.
- Encourage positive relationships between residents, contractors, and the landlord.
- Administration & Reporting
- Keep accurate records of all communications, meetings, and agreed actions.
- Prepare reports on resident engagement, complaints, and satisfaction levels.
- Track and monitor progress of works and resident concerns, feeding into project reviews.
You Will Need
- Experience working in customer service, housing, or community engagement.
- Strong interpersonal skills.
- Ability to manage conflict and handle difficult conversations with diplomacy.
- Organisational and time management skills.
- Proficiency with Microsoft Office and database systems.
- Driving License.
We Will Provide
- Excellent development and progression opportunities.
- 25 days holiday, plus bank holidays.
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions].
- Life Assurance cover.
- Wellbeing Resources and Counselling services.
- Retail & Lifestyle Discount Platform.
- Enhanced Family Leave Provisions.
- Recognition initiatives and awards.
- Occupational Sick Pay.
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
- Teamwork – We collaborate, support one another, and achieve more together.
- Integrity – We act with honesty, fairness, and transparency in everything we do.
- Excellence – We set high standards and deliver quality for our people and our customers.
- Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
Resident Liaison Officer employer: Cardo (Wales & West)
Contact Detail:
Cardo (Wales & West) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research Cardo Group's values, projects, and community engagement efforts. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it shows initiative and can give you insider info!
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to handle various conversations with residents and contractors. Role-play potential scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Cardo Group and ready to contribute to their mission of creating safe and sustainable communities.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in customer service and community engagement, as these are key to what we do at Cardo Group.
Showcase Your Communication Skills: Since you'll be the main point of contact for residents, it's crucial to demonstrate your strong interpersonal skills. Use examples from your past experiences where you effectively communicated with diverse groups or handled difficult conversations.
Be Organised: We love a candidate who can manage their time well! Mention any tools or methods you use to stay organised, especially when coordinating projects or managing multiple tasks. This will show us you're ready for the fast-paced environment at Cardo Group.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Cardo Group.
How to prepare for a job interview at Cardo (Wales & West)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of resident communication, project coordination, and community engagement. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role involves a lot of interaction with residents and contractors, be prepared to discuss your experience in customer service and conflict management. Think of specific examples where you've successfully handled difficult conversations or supported vulnerable individuals, as this will highlight your suitability for the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Cardo Group's approach to resident engagement and how they measure success in their projects. This not only shows your interest but also helps you assess if the company aligns with your values and career goals.
✨Demonstrate Organisational Skills
As a Resident Liaison Officer, you'll need to manage multiple tasks and maintain accurate records. Be ready to discuss your organisational strategies and any tools you use to keep track of communications and project details. This will reassure them that you can handle the demands of the role effectively.
