Account Manager in London

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end‐to‐end service that ensures homes and public spaces are safe, sustainable, and well‐maintained. We specialise in responsive repairs and voids, planned maintenance, energy‐efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

We are currently recruiting for an Operations Manager to lead our team located in the Northwest London area. We are seeking a motivated Operations Manager to oversee one of our new and exciting contracts. In this role, you will be responsible for building and maintaining strong client relationships, ensuring successful project delivery, and driving account growth. You will act as the primary point of contact for contractors, developers, and other key stakeholders, ensuring client satisfaction and fostering long‐term partnerships.

Responsibilities

• Take ownership of a high‐profile contract with opportunities to shape its success.
• Build meaningful relationships with clients and key stakeholders.
• Be at the forefront of project delivery, problem‐solving, and account strategy.
• Influence growth and expansion within the account, making a tangible impact on the business.
• Serve as the primary point of contact for clients, contractors, developers, and stakeholders.
• Build, nurture, and expand client relationships to maximize satisfaction, retention, and growth.
• Drive project delivery by coordinating internal teams, monitoring progress, and resolving challenges proactively.
• Develop and implement account strategies to identify growth opportunities and increase value to the client.
• Prepare and present reports, proposals, and updates to clients and senior leadership.
• Anticipate client needs and provide innovative solutions to enhance project outcomes.
• Manage budgets, timelines, and resources effectively to ensure project success.
• Act as a trusted advisor to clients, providing insights, guidance, and recommendations aligned with their objectives.
• Identify risks and issues early and implement mitigation strategies.
• Collaborate with cross‐functional teams to ensure alignment and smooth execution of all contract requirements.

You Will Need

• Bachelor's degree in business, Project Management, or related field (preferred).
• 5+ years of experience in account management, project management, or client‐facing roles.
• Proven track record of successfully managing complex accounts and delivering results.
• Experience leading teams or coordinating with multiple stakeholders to achieve project goals.
• Ability to motivate, influence, and guide others toward successful outcomes.
• Strong teamwork skills and adaptability in dynamic environments.
• Familiarity with project management tools (e.g., MS Project, Jira, Asana, or similar).
• Understanding of the construction industry ideally social housing.
• Ability to interpret technical details and communicate them effectively to non‐technical stakeholders.

We Will Provide

• Excellent development and progression opportunities.
• Competitive Salary £70,000 – £90,000 DOE.
• 25 days holiday, plus bank holidays.
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions].
• Life Assurance cover.
• Wellbeing Resources and Counselling services.
• Retail & Lifestyle Discount Platform.
• Enhanced Family Leave Provisions.
• Recognition initiatives and awards.
• Occupational Sick Pay.
• Private Medical Insurance.

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

Join us on our ambitious, exciting, and inclusive journey.