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- Tasks: Be the go-to person for tenants, solving housing issues and providing top-notch support.
- Company: Leading maintenance provider in Kingston Upon Thames with a focus on customer satisfaction.
- Benefits: Permanent position with growth opportunities and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are a must.
- Other info: Join a dynamic team dedicated to tenant satisfaction and community support.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK maintenance provider in Kingston Upon Thames is seeking a Customer Solutions Advisor. In this role, you will act as the first point of contact for tenants, providing efficient customer support and resolving housing-related issues.
Your responsibilities include:
- Logging interactions
- Liaising with internal teams to ensure tenant satisfaction
Previous customer service experience, strong communication skills, and familiarity with customer service systems are essential. This is a permanent position with ample growth opportunities.
Resident Solutions Advisor — Social Housing in Kingston upon Thames employer: Cardo (Wales & West)
Contact Detail:
Cardo (Wales & West) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Solutions Advisor — Social Housing in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Resident Solutions Advisor role. Highlight your customer service experience and communication skills to make a lasting impression.
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up with a friendly email if you haven’t heard back after a week or two. This shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Resident Solutions Advisor — Social Housing in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills. We want to see how your background aligns with the role of a Customer Solutions Advisor, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about social housing and how you can contribute to tenant satisfaction. We love seeing genuine enthusiasm for the role!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Cardo (Wales & West)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Solutions Advisor in social housing. Familiarise yourself with common tenant issues and how to resolve them. This will show that you're proactive and genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. You might want to prepare examples from your previous customer service experience where you successfully resolved issues or improved customer satisfaction.
✨Familiarity with Systems is Key
Brush up on any customer service systems you've used in the past. If you have experience with specific software, mention it during the interview. If not, express your willingness to learn quickly—this can really impress the hiring team.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and the role. This shows that you're engaged and serious about the opportunity. You could ask about the team dynamics or how success is measured in the position. It’s a great way to demonstrate your enthusiasm!
