Repairs Planner – Social Housing in Kingston upon Thames

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes.

Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way.

The Planner is responsible for scheduling, coordinating, and monitoring maintenance and repair works across social housing properties. The role ensures that operatives and contractors are efficiently deployed, appointments are met, and customers receive a high standard of service. This position plays a critical role in maintaining property standards and supporting the wider housing and repairs teams.

• Plan and allocate works orders and appointments for maintenance and repair operatives.
• Manage and optimise daily schedules using job management systems.
• Monitor progress of ongoing jobs, ensuring timely completion and compliance with service level agreements (SLAs).
• Communicate effectively with residents to arrange and confirm appointments.
• Liaise with operatives, supervisors, and contractors to ensure resources and materials are available.
• Identify and respond to emergency repair needs promptly.
• Update and maintain accurate records of work orders, schedules, and tenant communications.
• Support the repairs and maintenance team with data reporting and analysis.
• Handle tenant queries and complaints in a professional and empathetic manner.
• Assist in performance monitoring and reporting for operational improvement.

• Experience in a planning, scheduling, or coordination role, ideally in housing, construction, or maintenance.
• Strong administrative and organisational skills.
• Proficient in the use of IT systems (e.g., Microsoft Office, job management or scheduling software).
• Excellent communication and customer service skills.
• Ability to manage a high workload and respond effectively to changing priorities.

• Excellent development and progression opportunities.
• 25 days holiday, plus bank holidays.
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions].
• Life Assurance cover.
• Wellbeing Resources and Counselling services.
• Retail & Lifestyle Discount Platform.
• Enhanced Family Leave Provisions.
• Recognition initiatives and awards.
• Occupational Sick Pay.
• Private Medical Insurance.

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

Join us on our ambitious, exciting, and inclusive journey.