Planned Works Administrator in Kingston upon Thames

Join to apply for the Planned Works Administrator role at Cardo (Wales & West).

About Cardo Group

Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK. With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth. We deliver a comprehensive range of services tailored to the needs of our clients and their residents, including:

• Retrofit and energy efficiency upgrades
• Responsive repairs, voids, and disrepair (including damp & mould)
• Compliance and statutory servicing
• Refurbishment and project works
• Mechanical and electrical (M&E) services
• Commercial building maintenance
• Planned maintenance aligned to the Decent Homes Standard

At the heart of our work is a commitment to delivering high-quality services that improve homes and enhance lives. We are equally dedicated to creating a positive and inclusive workplace. Diversity drives innovation, and inclusion builds stronger teams. At Cardo Group, every individual is valued, respected, and empowered to succeed. We celebrate differences, champion equality, and ensure our workforce reflects the diverse communities we serve. Together, we are building not only better projects – but a better, fairer future.

We are currently recruiting a Planned Works Administrator to join our team in Kingston.

Responsibilities

• Assist in the coordination and scheduling of planned maintenance works, including kitchens, bathrooms, roofing, windows, and cyclical decorations.
• Liaise with residents to arrange appointments, access, and pre-work surveys; handle queries or complaints professionally and promptly.
• Update and maintain records on housing and asset management systems (e.g., Northgate, Keystone, or equivalent).
• Track project progress and maintain accurate documentation for work orders, invoices, and compliance certificates.
• Provide administrative support to project managers and surveyors including preparation of reports, correspondence, and spreadsheets.
• Ensure data entry and reporting accuracy to meet KPIs, compliance targets, and audit requirements.
• Process invoices and purchase orders in line with financial procedures, liaising with finance and contractors as needed.
• Support resident satisfaction surveys and collate feedback for service improvement.
• Maintain effective communication with contractors, suppliers, and internal departments to ensure timely delivery of works.
• Monitor and update Health & Safety documentation including risk assessments and method statements where applicable.

Key Skills / Qualifications

• Proven administrative experience in a fast-paced environment.
• Excellent IT skills, particularly Microsoft Office and housing/property management systems.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy in data management.
• Experience in a housing association, local authority, or construction environment – desirable.
• Knowledge of planned maintenance, asset management, or property compliance – desirable.
• Understanding of social housing regulations and resident engagement – desirable.

Why Join Cardo Group

At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity. We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging. At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive. Join us and be part of a company that values you—exactly as you are.