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- Tasks: Lead the delivery of housing services and ensure top-notch quality and compliance.
- Company: A leading provider in housing maintenance with a focus on service excellence.
- Benefits: Great development opportunities in a supportive and inclusive work environment.
- Why this job: Make a real difference in social housing and enhance customer satisfaction.
- Qualifications: Experience in social housing and budget management is essential.
- Other info: Join a dynamic team dedicated to service improvement and operational excellence.
The predicted salary is between 43200 - 72000 £ per year.
A leading housing maintenance service provider is looking for a Head of Delivery in Hemel Hempstead. This senior leadership role involves overseeing the operational delivery of housing services contracts, ensuring high standards of quality and compliance.
The ideal candidate will have significant experience in social housing and budget management, with a focus on customer satisfaction and service improvement.
The position offers excellent development opportunities and a supportive, inclusive work environment.
Head of Housing Delivery & Service Excellence employer: Cardo (Wales & West)
Contact Detail:
Cardo (Wales & West) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housing Delivery & Service Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service excellence and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved service delivery or customer satisfaction in your previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that application process and land the job you want. Plus, it’s a great way to stay updated on new openings tailored to your skills.
We think you need these skills to ace Head of Housing Delivery & Service Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and budget management. We want to see how your skills align with the role of Head of Housing Delivery & Service Excellence, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and service improvement. We love seeing candidates who can connect their personal values with our mission.
Showcase Leadership Experience: As this is a senior leadership role, make sure to highlight your previous leadership experiences. We’re looking for someone who can inspire and lead teams effectively, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Cardo (Wales & West)
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific services the company provides. Familiarise yourself with their recent projects and any challenges they might be facing in the sector. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As a Head of Delivery, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, managed budgets, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Satisfaction is Key
Since the role focuses on customer satisfaction, think about how you can enhance the client experience. Be ready to discuss strategies you've implemented in the past to improve service quality and how you measure success in customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the company's future projects, their approach to compliance, or how they foster an inclusive work environment. It shows you're engaged and thinking about how you can fit into their culture.
