Repairs Planner - Social Housing in Slough

Role Overview

The Planner is responsible for overseeing the effective scheduling, resource planning, and logistical coordination of the organisation’s repairs, maintenance, and planned works within the social housing portfolio.

Responsibilities

• Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary.
• Reviewing jobs on the system and feeding back into reports as well as raising any risks to Operational Management.
• Ensuring all appointments booked are met on time with correct allocation, operative and materials required.
• Jobs booked with residents always updated to ensure a positive customer experience.
• Checking/allocating all booked jobs ahead of appointments.
• Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
• Ensure all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
• Ensure all emergencies are appointed and allocated promptly (2 hours attendance) throughout the day.
• Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensure all jobs are completed.
• Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
• Liaising and calling back completion sheets from subcontractors.
• Monitor allocations of work when cancellations occur (no operative should be waiting longer than 15 minutes).
• Materials coordination as and when required. Advising engineers / supervisors.
• Book-in authorised VO’s/Quoted FOWs (passed via admin team and authorised by Operations team).
• Booking/re-allocating operative annual leave, sickness, training, TBT, van breakdown etc.
• Updating Dynamics with notes of action etc.
• Cooperating with the planning supervisor and teammates as and when required.
• Working with other teams/operatives/Subcontractors to cover another planner / call Centre advisors’ AL, sickness and at busy times of the day.
• Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.
• You Will Need
• Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
• Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
• Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
• Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
• Proficient in IT systems, including Microsoft Office and job management/scheduling software.
• Ability to interpret and work with performance data, KPIs, and operational reports.
• Strong problem-solving skills with the ability to remain calm and effective in a fast-paced, reactive environment.
• We Will Provide
• Excellent development and progression opportunities.
• Competitive Salary.
• 25 days holiday, plus bank holidays.
• Range of Salary Sacrifice Schemes (holiday purchase, EV schemes, AVC Pension contributions).
• Life Assurance cover.
• Wellbeing Resources and Counselling services.
• Retail & Lifestyle Discount Platform.
• Enhanced Family Leave Provisions.
• Recognition initiatives and awards.
• Occupational Sick Pay.
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