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- Tasks: Act as the main contact for residents during housing projects, ensuring clear communication and support.
- Company: Join Cardo Group, a leader in building maintenance with a commitment to inclusivity and community.
- Benefits: Be part of a growing company that values innovation, integrity, and offers career development.
- Why this job: Make a real difference in residents' lives while enhancing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service or community engagement are essential.
- Other info: Enjoy a diverse workplace where every voice matters and opportunities for growth are abundant.
The predicted salary is between 36000 - 60000 £ per year.
About Cardo Group
Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK. With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth.
We deliver a comprehensive range of services tailored to the needs of our clients and their residents, including:
- Retrofit and energy efficiency upgrades
- Responsive repairs, voids, and disrepair (including damp & mould)
- Compliance and statutory servicing
- Refurbishment and project works
- Mechanical and electrical (M&E) services
- Commercial building maintenance
- Planned maintenance aligned to the Decent Homes Standard
At the heart of our work is a commitment to delivering high-quality services that improve homes and enhance lives.
We are equally dedicated to creating a positive and inclusive workplace. Diversity drives innovation, and inclusion builds stronger teams. At Cardo Group, every individual is valued, respected, and empowered to succeed. We celebrate differences, champion equality, and ensure our workforce reflects the diverse communities we serve.
Together, we are building not only better projects – but a better, fairer future.
We are currently looking for a Resident Liaison Officer to join our team in Hemel Hempstead.
You will act as the main point of contact between residents, contractors, and the housing organisation during planned works, repairs, or regeneration projects. The role ensures residents are well-informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships.
Accountabilities/Responsibilities:
Resident Communication & Support
- Serve as the first point of contact for residents regarding planned works, maintenance, and housing-related issues.
- Provide clear and timely information about the scope, timelines, and impact of works.
- Arrange and attend resident meetings, drop-in sessions, and home visits.
- Offer support to vulnerable residents to help them cope with disruption.
- Respond to queries, complaints, and feedback, escalating issues where necessary.
Project Coordination
- Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents.
- Maintain up-to-date resident contact details and communication logs.
- Assist with scheduling appointments and access arrangements for works.
- Monitor works on-site to ensure contractors meet agreed standards and respect residents’ homes.
Community Engagement
- Promote resident involvement in decision-making and community improvement projects.
- Support resident consultation processes and surveys.
- Encourage positive relationships between residents, contractors, and the landlord.
Administration & Reporting
- Keep accurate records of all communications, meetings, and agreed actions.
- Prepare reports on resident engagement, complaints, and satisfaction levels.
- Track and monitor progress of works and resident concerns, feeding into project reviews.
Key Skills & Experience:
Essential
- Strong interpersonal and communication skills.
- Experience working in customer service, housing, or community engagement.
- Ability to manage conflict and handle difficult conversations with diplomacy.
- Organisational and time management skills.
- Proficiency with Microsoft Office and database systems.
- Driving License
Why Join Cardo Group?
At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.
We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.
At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
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Resident Liaison Officer employer: Cardo Group
Contact Detail:
Cardo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cardo Group's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be great at talking to people. Try role-playing with a friend or family member to get comfortable discussing potential challenges and solutions.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed projects or coordinated events in the past. This will demonstrate your ability to juggle multiple tasks and keep everything running smoothly.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Resident Liaison Officer role. We want to see how you can contribute to our mission of improving homes and enhancing lives!
Showcase Your Communication Skills: Since this role is all about resident communication, let us know about your experience in customer service or community engagement. Share examples that demonstrate your ability to handle difficult conversations with diplomacy.
Be Organised: We love a well-structured application! Use clear headings and bullet points to make it easy for us to read. Highlight your organisational skills and time management abilities, as these are key for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Cardo Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key accountabilities like resident communication, project coordination, and community engagement. This will help you demonstrate your knowledge and show how your skills align with what Cardo Group is looking for.
✨Showcase Your Interpersonal Skills
As this role requires strong communication and conflict management skills, prepare examples from your past experiences where you've successfully handled difficult conversations or supported residents. Be ready to discuss how you can maintain positive relationships between residents and contractors, which is crucial for minimising disruption during projects.
✨Demonstrate Organisational Skills
Since the job involves coordinating various tasks and managing multiple stakeholders, be prepared to talk about your organisational strategies. Share specific tools or methods you use to keep track of communications and appointments, as well as how you ensure that all parties are informed and engaged throughout the process.
✨Emphasise Your Commitment to Inclusivity
Cardo Group values diversity and inclusion, so it’s important to express your commitment to these principles. Discuss any previous experiences where you’ve promoted inclusivity or supported diverse communities. This will resonate well with their company culture and show that you’re a good fit for their team.
