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- Tasks: Schedule and coordinate maintenance for social housing properties, ensuring high service standards.
- Company: Cardo Group is a growing social housing property maintenance company focused on innovation and inclusivity.
- Benefits: Enjoy a supportive work environment with opportunities for growth and a commitment to diversity.
- Why this job: Join a forward-thinking team making a real impact in the community while developing your skills.
- Qualifications: Experience in planning or coordination, strong organisational skills, and excellent communication abilities required.
- Other info: Be part of a culture that values every individual and promotes equity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Who We Are:
Cardo Group is a social housing property maintenance company.
Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.
We are currently looking for a Repairs Planner to join our team in Winchester.
The Planner is responsible for scheduling, coordinating, and monitoring maintenance and repair works across social housing properties. The role ensures that operatives and contractors are efficiently deployed, appointments are met, and customers receive a high standard of service.
This position plays a critical role in maintaining property standards and supporting the wider housing and repairs teams.
Accountabilities/Responsibilities:
- Plan and allocate works orders and appointments for maintenance and repair operatives.
- Manage and optimise daily schedules using job management systems.
- Monitor progress of ongoing jobs, ensuring timely completion and compliance with service level agreements (SLAs).
- Communicate effectively with residents to arrange and confirm appointments.
- Liaise with operatives, supervisors, and contractors to ensure resources and materials are available.
- Identify and respond to emergency repair needs promptly.
- Update and maintain accurate records of work orders, schedules, and tenant communications.
- Support the repairs and maintenance team with data reporting and analysis.
- Handle tenant queries and complaints in a professional and empathetic manner.
- Assist in performance monitoring and reporting for operational improvement.
Skills & Experience:
- Experience in a planning, scheduling, or coordination role, ideally in housing, construction, or maintenance.
- Strong administrative and organisational skills.
- Proficient in the use of IT systems (e.g., Microsoft Office, job management or scheduling software).
- Excellent communication and customer service skills.
- Ability to manage a high workload and respond effectively to changing priorities.
Why Join Cardo Group?
At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.
We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.
At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
Join us and be part of a company that values you—exactly as you are.
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Repairs Planner employer: Cardo Group
Contact Detail:
Cardo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarise yourself with job management systems and scheduling software. Since the role of Repairs Planner involves optimising daily schedules, having a solid understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills. As you'll be liaising with residents and contractors, being able to convey information clearly and empathetically is crucial. Consider practising scenarios where you handle tenant queries or complaints.
✨Tip Number 3
Research Cardo Group's values and recent projects. Understanding their commitment to equity, diversity, and inclusion will help you align your answers with their company culture during the interview process.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your organisational skills and ability to manage a high workload. Being able to share specific instances where you've successfully coordinated tasks will showcase your suitability for the role.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Repairs Planner position at Cardo Group. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in planning, scheduling, or coordination roles, especially within housing, construction, or maintenance. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since effective communication is crucial for this role, include examples of how you've successfully managed tenant queries or complaints in the past. This will show that you can handle customer service effectively.
Tailor Your Application: Make sure your application reflects the values of Cardo Group, such as equity, diversity, and inclusion. Mention how your background and experiences align with their commitment to creating an inclusive workplace.
How to prepare for a job interview at Cardo Group
✨Showcase Your Planning Skills
Be prepared to discuss your experience in planning and scheduling, especially in housing or maintenance. Highlight specific examples where you successfully managed workloads and optimised schedules.
✨Demonstrate Strong Communication
Since the role involves liaising with residents and contractors, practice articulating how you would handle tenant queries and complaints. Use examples that showcase your customer service skills and empathy.
✨Familiarise Yourself with Job Management Systems
Research common job management or scheduling software used in the industry. If possible, mention any relevant systems you have used before, as this will show your readiness to adapt quickly.
✨Emphasise Your Organisational Skills
Prepare to discuss how you maintain accurate records and manage multiple tasks simultaneously. Provide examples of how your organisational skills have led to successful project completions in previous roles.
