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- Tasks: Plan and allocate jobs for operatives, ensuring timely completion and excellent customer service.
- Company: Join Cardo Group, a leading social housing maintenance company with ambitious growth plans.
- Benefits: Enjoy a supportive work culture that values diversity, innovation, and offers opportunities for personal growth.
- Why this job: Be part of a forward-thinking team making a real impact in the community and industry.
- Qualifications: Previous planning experience is preferred; social housing background is a plus.
- Other info: This is a 12-month fixed-term contract based in Slough.
The predicted salary is between 30000 - 42000 £ per year.
Who We Are: Cardo Group is a social housing property maintenance company. Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry. We are currently recruiting for a Planner to join our team in Slough.
Accountabilities/Responsibilities:
- Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary on a daily basis.
- Reviewing jobs on the system and feeding back into reports as well as raising any risks to Operational Management.
- Ensuring all appointments booked are met on time with correct allocation, operative and materials required and subsequent jobs booked with residents updated at all times to ensure a positive customer experience.
- Checking/allocating all booked jobs ahead of appointments.
- Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
- Ensure all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
- Ensure all emergencies are appointed and allocated promptly (2 hours attendance) throughout the day.
- Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensure all jobs are completed.
- Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
- Liaising and calling back completion sheets from subcontractors.
- Monitor allocations of work when cancellations occur (no operative should be waiting longer than 15 minutes).
- Materials coordination as and when required.
- Advising engineers/supervisors.
- Book-in authorised VO’s/Quoted FOWs (passed via admin team and authorised by Operations team).
- Booking/re-allocating operative annual leave, sickness, training, TBT, van breakdown etc.
- Subcontractor updates & diary management.
- Updating Dynamics with notes of action etc.
- Cooperating with the planning supervisor and teammates as and when required.
- Working with other teams/operatives/Subcontractors to cover another planner/call Centre advisors’ AL, sickness and at busy times of the day.
- Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.
Skills & Experience:
- Previous Planning/Scheduling experience.
- Social Housing background - desirable.
- Used to working in a fast-paced environment.
- Excellent communication skills both written and verbal.
Why Join Cardo Group? At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity. We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging. At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
Planner – 12 Month FTC employer: Cardo Group
Contact Detail:
Cardo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner – 12 Month FTC
✨Tip Number 1
Familiarise yourself with the social housing sector and its specific challenges. Understanding the nuances of property maintenance and compliance will help you stand out during discussions with our team.
✨Tip Number 2
Brush up on your planning and scheduling skills, especially in fast-paced environments. Being able to demonstrate your ability to manage multiple tasks efficiently will be crucial for this role.
✨Tip Number 3
Prepare to discuss your previous experiences in a similar role. Highlight specific examples where you successfully managed job allocations or improved operational efficiency, as this will resonate well with our hiring team.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions. Since the role involves liaising with various teams and subcontractors, effective communication is key to ensuring smooth operations.
We think you need these skills to ace Planner – 12 Month FTC
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Planner position. Tailor your application to highlight your relevant experience in planning and scheduling, especially within a social housing context.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous planning or scheduling experience you have, particularly in fast-paced environments. Mention specific examples of how you've successfully managed workloads, allocated resources, and ensured timely job completions.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your written and verbal communication skills. This could include experiences where you effectively liaised with teams, subcontractors, or customers.
Express Your Commitment to EDI: Cardo Group values equity, diversity, and inclusion. In your application, express your understanding of these principles and how you can contribute to fostering an inclusive workplace. Share any relevant experiences that showcase your commitment to these values.
How to prepare for a job interview at Cardo Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Planner at Cardo Group. Familiarise yourself with the day-to-day tasks, such as job allocation and tracking, to demonstrate your knowledge during the interview.
✨Showcase Your Experience
Be prepared to discuss your previous planning or scheduling experience, especially in social housing. Highlight specific examples where you've successfully managed multiple tasks in a fast-paced environment.
✨Emphasise Communication Skills
Since excellent communication is key for this role, be ready to provide examples of how you've effectively communicated with teams, subcontractors, and customers in the past. This will show that you can maintain a positive customer experience.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to quickly resolve issues, such as reallocating jobs or managing emergencies. Sharing these experiences will illustrate your ability to handle challenges and ensure smooth operations.
