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- Tasks: Lead and coordinate damp & mould responses, ensuring quality and timely delivery.
- Company: Join Cardo Group, a trusted provider in social housing maintenance across the UK.
- Benefits: Enjoy excellent development opportunities, wellbeing resources, and competitive salary packages.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Experience in supervisory roles within social housing and strong communication skills required.
- Other info: Be part of a diverse team committed to equity, inclusion, and excellence.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end‑to‑end service that ensures homes and public spaces are safe, sustainable, and well‑maintained. We specialise in responsive repairs and voids, planned maintenance, energy‑efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support. Cardo Group is becoming one of the UK’s most forward‑thinking maintenance and retrofit providers.
We are currently recruiting for a Damp & Mould Supervisor to join our team in Kingston Upon Thames.
Role Overview
Lead and coordinate the operational damp & mould response, ensuring timely first response, high‑quality evidence capture, effective access/programming, resident communication and the coordinated delivery of remedial works.
Responsibilities
- Manage the end‑to‑end damp & mould case workflow from receipt to closure, ensuring clear actions, audit trail and next steps at each stage.
- Supervise the operational first‑response activity (e.g., initial treatment), ensuring safe working, quality standards and complete evidence capture and case updates.
- Coordinate follow‑on remedial works in line with agreed instructions/specification, including internal workstreams and contractors/supply chain.
- Proactively manage access, no‑access, vulnerabilities and risk, escalating where appropriate.
- Maintain case trackers and performance reporting (ageing, response times, completion rates, repeat cases, access rates) and support continuous improvement.
- Support complaint/MP/Ombudsman‑style queries by providing case chronology, evidence packs and delivery updates.
- Ensure works are delivered safely in line with company health & safety requirements, including review of RAMS/safe systems of work where applicable.
Governance Boundary
This is an operational and process‑led role. The post holder may record observations and gather evidence, but will not provide causation conclusions or issue technical sign‑off. Final diagnosis, remedial specification and technical acceptance sit with the duty holder/technical function unless formally delegated in writing.
Out of Scope
- Root‑cause diagnosis and causation statements.
- Remedial specification and technical acceptance/sign‑off.
- Formal statutory determinations (unless delegated in writing).
You Will Need
- Proven experience in a supervisory / coordination role within social housing repairs, maintenance, voids and/or responsive services.
- Excellent communication skills and a resident‑focused approach.
- Full UK driving licence.
- Good working understanding of damp & mould operational response processes and common indicators, without acting as the diagnosing surveyor or providing causation conclusions.
- Strong case management, scheduling/programming, stakeholder management and evidence discipline (audit trails, photo standards, case packs and chronology).
- Working knowledge of relevant housing standards/legislation from an operational delivery and escalation perspective (e.g., HHSRS, Homes (Fitness for Human Habitation) Act, Awaab’s Law), and confident escalating to the relevant technical/duty holder function for diagnosis, specification and technical sign‑off.
We Will Provide
- Excellent development and progression opportunities.
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions].
- Life Assurance cover.
- Wellbeing Resources and Counselling services.
- Retail & Lifestyle Discount Platform.
- Enhanced Family Leave Provisions.
- Recognition initiatives and awards.
- Occupational Sick Pay.
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
- Teamwork – We collaborate, support one another, and achieve more together.
- Integrity – We act with honesty, fairness, and transparency in everything we do.
- Excellence – We set high standards and deliver quality for our people and our customers.
- Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
Damp & Mould Supervisor - Social Housing in Kingston upon Thames employer: Cardo Group
Contact Detail:
Cardo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damp & Mould Supervisor - Social Housing in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to social housing and be ready to discuss how your experience aligns with their mission. Show them you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to damp and mould management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Damp & Mould Supervisor - Social Housing in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social housing repairs and maintenance. We want to see how your skills align with the Damp & Mould Supervisor role, so don’t hold back on showcasing relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of resident communication, it’s crucial to demonstrate your excellent communication skills in your application. Use examples that show how you’ve effectively managed stakeholder relationships or resolved issues in the past.
Highlight Your Case Management Experience: We’re looking for someone with strong case management skills, so be sure to mention any relevant experience you have in managing workflows and maintaining clear audit trails. This will help us see how you can handle the end-to-end damp & mould case workflow.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Cardo Group!
How to prepare for a job interview at Cardo Group
✨Know Your Stuff
Make sure you brush up on your knowledge of damp and mould operational response processes. Familiarise yourself with common indicators and relevant housing standards like HHSRS and Awaab’s Law. This will show that you’re not just a candidate, but someone who understands the intricacies of the role.
✨Showcase Your Communication Skills
Since this role involves a lot of resident communication, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively communicated with residents or stakeholders in previous roles. This will highlight your resident-focused approach.
✨Prepare for Case Management Questions
Expect questions about case management and how you handle workflows from receipt to closure. Be ready to discuss your experience with maintaining case trackers and performance reporting. Use specific examples to illustrate your ability to manage access, no-access situations, and risk.
✨Emphasise Teamwork and Integrity
Cardo Group values teamwork and integrity, so be sure to share experiences that reflect these values. Talk about times when you collaborated with others to achieve a goal or when you acted with honesty and transparency in challenging situations. This will resonate well with their company culture.