At a Glance
- Tasks: Supervise aids and adaptations services for vulnerable residents, ensuring quality and timely delivery.
- Company: Join Cardo Group, a trusted provider in social housing maintenance across the UK.
- Benefits: Enjoy 23 days holiday, development opportunities, and wellbeing resources.
- Other info: Dynamic role with excellent career progression and recognition initiatives.
- Why this job: Make a real difference in people's lives by helping them live safely and independently.
- Qualifications: Experience in social housing adaptations and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
Who Are We
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK.
With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well‑maintained.
We specialise in responsive repairs and voids, planned maintenance, energy‑efficiency upgrades, compliance works, and major improvement programmes.
Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients.
Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way.
As we grow, so do the opportunities – for our people, our clients, and the communities we support.
Role Overview
To manage and supervise the delivery of aids and adaptations services across the housing stock, ensuring that disabled and vulnerable residents receive timely, high‑quality adaptations that enable them to live safely and independently.
The post holder will oversee contractors and staff, ensure compliance with relevant legislation and policies, and provide excellent customer service throughout the process.
Responsibilities
- Supervise the delivery of minor and major adaptations to residents’ homes.
- Manage referrals received from Occupational Therapists and other health and social care professionals.
- Ensure works are completed within agreed timescales, budgets, and quality standards.
- Prioritise cases according to risk and resident need.
- Monitor performance against service targets and key performance indicators (KPIs).
- Oversee contractors and suppliers undertaking adaptation works.
- Carry out inspections and quality assurance checks to ensure compliance with specifications and health and safety requirements.
- Monitor contractor performance and address any issues relating to quality, cost, or customer satisfaction.
- Approve completed works and authorise payments in accordance with financial procedures.
- Act as the main point of contact for residents throughout the adaptation process.
- Liaise effectively with Occupational Therapists, Adult Social Care teams, healthcare professionals, and internal departments.
- Respond to enquiries, complaints, and complex cases in a timely and professional manner.
- Promote customer satisfaction and ensure vulnerable residents receive appropriate support.
• Ensure all adaptation works comply with
- Equality Act 2010
- Housing Health and Safety Rating System (HHSRS)
- Building Regulations
- Health and Safety at Work Act 1974
- Disabled Facilities Grant (DFG) requirements (where applicable)
- Relevant social housing standards and organisational policies
- Undertake post‑inspections and maintain accurate records of works completed.
- Support budget management and ensure value for money is achieved.
You Will Need
- Experience of delivering aids and adaptations services within social housing, local government, or property maintenance.
- Knowledge of disability adaptations and accessible housing standards.
- Experience supervising contractors and monitoring performance.
- Understanding of relevant legislation, including the Equality Act 2010 and health and safety regulations.
- Experience managing budgets and ensuring value for money.
- Strong customer service and stakeholder management skills.
- Experience handling complex and sensitive cases involving vulnerable residents.
Qualifications
- HNC/HND or equivalent qualification in Building Studies, Construction, Housing, Property Maintenance, or a related discipline.
Benefits
- Excellent development and progression opportunities.
- 23 days holiday, plus bank holidays.
- Range of Salary Sacrifice Schemes – holiday purchase, EV schemes, AVC Pension contributions.
- Life Assurance cover.
- Wellbeing Resources and Counselling services.
- Retail & Lifestyle Discount Platform.
- Enhanced Family Leave Provisions.
- Recognition initiatives and awards.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Aids & Adaptations Supervisor - Social Housing in Kingston upon Thames
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Cardo Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Cardo Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Cardo Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Cardo Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Aids & Adaptations Supervisor - Social Housing in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Cardo Group:Before hitting send, make sure to tailor your application specifically to Cardo Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Cardo Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
