At a Glance
- Tasks: Be the go-to person for residents during building projects, ensuring clear communication and support.
- Company: Join Cardo Group, a leading provider in building maintenance and refurbishment across the UK.
- Benefits: Enjoy excellent development opportunities, wellbeing resources, and a range of salary sacrifice schemes.
- Other info: Join a diverse team committed to equity, inclusion, and creating a positive workplace culture.
- Why this job: Make a real difference in your community while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in customer-facing roles, preferably in construction or social housing.
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Role Overview: You will act as the primary point of contact between residents, contractors, and the client during the delivery of works in Cheltenham. Working closely alongside the site team, you will ensure residents are kept fully informed throughout the project, providing appropriate support and addressing any concerns in a timely and professional manner.
Responsibilities:
- Serve as the first point of contact for residents regarding planned works.
- Provide clear and timely information about the scope, timelines, and impact of works.
- Arrange and attend resident meetings, drop-in sessions, and home visits.
- Offer support to vulnerable residents to help them cope with disruption.
- Respond to queries, complaints, and feedback, escalating issues where necessary.
- Liaise with site team to coordinate access arrangements with residents to facilitate planned works.
- Maintain up-to-date resident contact details and communication logs.
- Assist with scheduling appointments and access arrangements for works.
- Monitor works on-site to ensure contractors meet agreed standards and respect residents’ homes.
- Promote resident involvement in decision-making and community improvement projects.
- Support resident consultation processes and surveys.
- Encourage positive relationships between residents and site team.
- Keep accurate records of all communications, meetings, and agreed actions.
- Prepare reports on resident engagement, complaints, and satisfaction levels.
- Track and monitor progress of works and resident concerns, feeding into project reviews.
You Will Need:
- Strong interpersonal and communication skills.
- Previous experience in a Resident Liaison Officer (RLO) or customer-facing role within construction, social housing, or refurbishment projects.
- Ability to manage conflict and handle difficult conversations with diplomacy.
- Organisational and time management skills.
- Proficiency with Microsoft Office and database systems.
- Driving License.
- Understanding of health and safety considerations on live construction sites.
- Ability to work independently as well as part of a wider project team.
We Will Provide:
- Excellent development and progression opportunities.
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions].
- Life Assurance cover.
- Wellbeing Resources and Counselling services.
- Retail & Lifestyle Discount Platform.
- Enhanced Family Leave Provisions.
- Recognition initiatives and awards.
- Occupational Sick Pay.
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group? We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
- Teamwork – We collaborate, support one another, and achieve more together.
- Integrity – We act with honesty, fairness, and transparency in everything we do.
- Excellence – We set high standards and deliver quality for our people and our customers.
- Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
Resident Liaison Officer in Cheltenham employer: Cardo Group
At Cardo Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork, integrity, and excellence. As a Multi Plumber in the Wokingham area, you'll benefit from extensive development opportunities, a competitive salary package including a company van and tool vouchers, and a commitment to employee wellbeing through various support services. Join us in making a meaningful impact in social housing while enjoying a rewarding career with ample growth potential.
