Who Are We:
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.
We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.
Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?
Role Overview:
Act as a main point of contact for vehicle maintenance, defect, breakdown, and hire requests. The role will handle calls, arrange maintenance, progress vehicle-off-road cases, manage approved replacement hires, and provide clear updates until the vehicle is returned to service.
Responsibilities:
- Answer maintenance, defect, and breakdown calls and manage requests received through the fleet inbox or booking system.
- Record the vehicle, driver, location, defect, operational requirement, and current vehicle status accurately.
- Triage each request and escalate safety-critical or potentially non-roadworthy vehicles immediately.
- Source suitable garages and book servicing, MOTs, inspections, tyres, diagnostics, and repairs.
- Confirm appointments and provide updates to drivers, line managers, and planners.
- Own allocated cases through to completion and maintain clear records of actions, dates, costs, and approvals.
- Arrange approved replacement vehicles and manage hires from booking through to collection and off-hire.
- Check hire extensions, charges, and damage notifications and escalate any discrepancies.
- Support shared call coverage, planned maintenance, and general fleet administration during busy periods or absence.
- Support VOR cases by chasing diagnoses, estimates, parts, authorisations, and completion dates in busy periods or absence.
Key Skills & Qualifications:
- Experience in fleet, transport, vehicle hire, garage administration, customer service, or call handling.
- Confident telephone and written communication skills.
- Strong organisation skills and the ability to manage several live cases and deadlines.
- A high level of accuracy when recording vehicle, supplier, booking, and cost information.
- Good judgement and the confidence to escalate urgent safety, cost, or service issues.
- Good IT skills and the ability to learn fleet, maintenance, and hire systems.
- Basic vehicle maintenance knowledge, or the ability to develop it quickly.
- A full UK driving licence.
We Will Provide:
- Competitive salary
- Excellent development and progression opportunities
- 25 days holiday, plus bank holidays
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
- Life Assurance cover
- Wellbeing Resources and Counselling services
- Retail & Lifestyle Discount Platform
- Enhanced Family Leave Provisions
- Recognition initiatives and awards
- Occupational Sick Pay
Why Join Cardo Group?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
- Teamwork – We collaborate, support one another, and achieve more together.
- Integrity – We act with honesty, fairness, and transparency in everything we do.
- Excellence – We set high standards and deliver quality for our people and our customers.
- Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
Fleet Maintenance & Hire Coordinator in Cardiff employer: Cardo Group
Cardo Group is an exceptional employer, offering a supportive and inclusive work environment where employees are valued and empowered to grow. With a strong focus on professional development, competitive benefits, and a commitment to equity and diversity, our Bristol-based team of Floor Layers plays a vital role in enhancing the quality of social housing. Join us to be part of a forward-thinking company that prioritises quality workmanship and community impact.
