Cardo Group is seeking a Customer Resolution Advisor for a 6 Month FTC in Borehamwood. You will manage complaints under the Housing Ombudsman Code, ensuring timely, fair, resident-focused resolutions across the stages.
The role emphasizes empathy, evidence-based investigations, and driving service improvements. Experience in social housing complaints, strong written skills, and the ability to work to KPI-driven targets are essential.
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Resident Resolution Specialist – Social Housing in Borehamwood employer: Cardo Group
Cardo Group is an exceptional employer, offering a supportive and inclusive work environment where employees are valued and empowered to grow. With a strong focus on professional development, competitive benefits, and a commitment to equity and diversity, our Bristol-based team of Floor Layers plays a vital role in enhancing the quality of social housing. Join us to be part of a forward-thinking company that prioritises quality workmanship and community impact.
