Repairs Manager – Social Housing in Borehamwood

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

We are currently recruiting for a Repairs Manager to join our team to support our contract in Borehamwood.

Role Overview:

The overall purpose of a Repairs Manager is to ensure that residents live in safe, secure, well-maintained homes by delivering an effective, efficient and customer-focused repairs and maintenance service that meets statutory and regulatory requirements and provides value for money.

The role involves leading the repairs service, managing contractors and internal teams, controlling budgets, maintaining property standards and ensuring that residents receive a timely, high-quality service.

Responsibilities:

• Manage and oversee all repair and maintenance operations to ensure work is completed efficiently, safely and to a high standard.
• Coordinate daily workloads, allocate jobs and prioritise repairs based on urgency, risk and customer requirements.
• Supervise, support and manage repair teams and subcontractors to ensure productivity and quality standards are met.
• Monitor repair requests, job progress and outstanding work to ensure agreed deadlines and service-level agreements (SLAs) are achieved.
• Ensure all repairs comply with relevant health and safety legislation, company policies and industry regulations.
• Manage repair budgets, control expenditure and ensure cost-effective use of labour, materials and resources.
• Liaise with tenants, customers, clients, suppliers and other departments to provide updates and resolve repair-related issues.
• Oversee the diagnosis and resolution of complex or escalated repair issues.
• Conduct quality inspections and ensure completed repairs meet the required standards.
• Monitor team performance using KPIs, service reports and operational data.
• Manage contractor performance, ensuring value for money, compliance and quality of service.
• Ensure accurate records are maintained for repair orders, work completed, costs, materials and compliance documentation.
• Identify recurring maintenance issues and implement preventative maintenance measures to reduce repeat repairs.
• Manage emergency repairs and ensure appropriate response times are maintained.
• Identify opportunities to improve processes, reduce repair backlogs and increase operational efficiency.
• Support staff training, development, performance management and continuous improvement.
• Prepare regular reports on repair volumes, costs, performance, customer satisfaction and outstanding jobs.
• Ensure materials, equipment and resources are available to support the timely completion of repairs.

You Will Need:

• Strong leadership, team management and organisational skills.
• Experience managing repairs, maintenance operations or property services.
• Excellent planning, prioritisation and problem-solving abilities.
• Strong communication and customer service skills.
• Budget management and cost-control experience.
• Knowledge of health and safety requirements and relevant industry regulations.
• Ability to manage competing priorities, contractors and service deadlines.
• Proficiency in repairs management systems, job scheduling and performance reporting.
• Strong leadership, team management and organisational skills.
• Experience managing repairs, maintenance operations or property services.
• Excellent planning, prioritisation and problem-solving abilities.
• Strong communication and customer service skills.
• Budget management and cost-control experience.
• Knowledge of health and safety requirements and relevant industry regulations.
• Ability to manage competing priorities, contractors and service deadlines.
• Proficiency in repairs management systems, job scheduling and performance reporting.

We Will Provide:

• Excellent development and progression opportunities
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay
• Private Medical Insurance

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.