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- Tasks: Support end users with hardware and software issues while troubleshooting various technical problems.
- Company: Join a stable IT company in the Rhode Island/South Eastern Massachusetts area.
- Benefits: Enjoy competitive pay, opportunities for growth, and a supportive work environment.
- Why this job: Perfect for those looking to kickstart their IT career with hands-on experience and teamwork.
- Qualifications: Entry-level helpdesk experience preferred; knowledge of HTML and Microsoft Office is essential.
- Other info: Local travel may be required; flexible hours for emergency support.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking a candidate for an entry level position in our IT/Systems department. This is a position for the candidate who wishes to expand their abilities, with a stable company in the Rhode Island / South Eastern Massachusetts area. We are looking for a detail-oriented individual with strong organizational skills who may or may not have an area of specialization to help and grow in a wide range of IT/Help Desk functions.
Pay range: $19-24 hourly
Roles and Responsibilities:- Supporting end user helpdesk for basic hardware and software issues.
- Analyze and troubleshoot a wide variety of technical and non-technical issues.
- Provide in person, telephone and remote support for end users.
- Work closely with peers and other departments while providing excellent customer service.
- Occasional local travel (MA, RI, NH) to remote showrooms.
- Speak effectively; listen to, and understand, information and ideas as presented.
- Assist in the creation, updating and reviewing of department documentation.
- Assist with auditing numerous reports and data, provided on paper and computer screen.
- Aid in maintaining our internal intranet and website.
- Ability to work on-site during regularly scheduled shifts and as needed after hours to support emergency and off time projects.
- Ability to effectively research a wide range of IT related topics.
- Other duties as assigned.
- Entry level, helpdesk experience preferred but not required.
- Knowledge of HTML required.
- Working knowledge of Microsoft Office Applications (Word, Excel, PowerPoint).
- Good understanding of basic technology concepts.
- Maintain strong attention to detail and follow through in high-pressure situations.
- Strong analytical troubleshooting and problem-solving skills.
- Excellent customer service skills and comfortable with remote/telephone support functions.
- Strong communications skills (verbal and written).
- Ability to work in both team environments and as an individual contributor.
- Ability to sit for extended periods at a keyboard to enter information and read displays.
Systems - IT; Full Time - Swansea MA ( Entry Level ) employer: Cardi's Furniture & Mattresses
Contact Detail:
Cardi's Furniture & Mattresses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems - IT; Full Time - Swansea MA ( Entry Level )
✨Tip Number 1
Familiarise yourself with common IT helpdesk scenarios. Understanding basic troubleshooting steps for hardware and software issues can give you a significant edge during interviews, as it shows your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves providing support to end users, demonstrating your ability to communicate effectively and handle queries with patience will be crucial in making a positive impression.
✨Tip Number 3
Network with current employees or professionals in the IT field. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Show enthusiasm for learning new technologies. Highlighting your willingness to expand your knowledge and adapt to new tools will resonate well with hiring managers looking for candidates eager to grow within the company.
We think you need these skills to ace Systems - IT; Full Time - Swansea MA ( Entry Level )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's from school projects or internships. Emphasise your organisational skills and attention to detail, as these are key for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Helpdesk position. Mention your willingness to learn and grow within the company, and provide examples of how you've demonstrated strong customer service skills in the past.
Highlight Technical Skills: Clearly list your knowledge of HTML and any experience with Microsoft Office applications. If you have any troubleshooting experience, even if informal, make sure to include that as well.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including a brief example in your application that demonstrates your ability to communicate effectively, whether verbally or in writing.
How to prepare for a job interview at Cardi's Furniture & Mattresses
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in IT and helpdesk roles during the interview. Companies are looking for candidates who are eager to learn and grow, so share any relevant experiences or projects that sparked your passion for technology.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical issues in the past, even if they were minor. Highlight your analytical thinking and troubleshooting abilities, as these are crucial for the role.
✨Familiarise Yourself with Basic Technology Concepts
Brush up on fundamental IT concepts and terminology before the interview. Being able to speak confidently about basic hardware and software issues will show that you have a solid foundation and are ready to learn more.
✨Practice Good Communication
Since excellent customer service skills are essential, practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your ability to listen actively and respond effectively to questions or scenarios presented during the interview.
