At a Glance
- Tasks: Provide tech support for software, hardware, and network issues in a dynamic healthcare environment.
- Company: Join Cardiology Consultants of Philadelphia, dedicated to improving heart health.
- Benefits: Enjoy a $500 sign-on bonus, medical benefits, generous PTO, and a collaborative work culture.
- Other info: Flexible hybrid role with opportunities for growth and learning.
- Why this job: Make a real difference in patient care while developing your tech skills.
- Qualifications: Proficiency in Microsoft Windows and excellent customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Bristol
100 Green Ln
Bristol, PA 19007, USA - Bristol
100 Green Ln
Bristol, PA 19007, USA
Cardiology Consultants of Philadelphia ( CCP ) is a professional medical organization committed to the healing mission of Medicine, and is part of a national cardiology platform, Cardiovascular Logistics (CVL).
Together, we share the same mission to provide our patients with the highest quality cardiovascular care available.
Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.
CCP specializes in providing comprehensive cardiology care and currently has over 30 locations throughout the Philadelphia area.
We are currently hiring for a full time Help Desk Analyst.
Please note that this position requires traveling, but can also be hybrid.
Please note this position is entitled to a $500 sign on bonus.
- Description
- Under general supervision, provide technical software, hardware and network problem resolution to all Cardiology Consultants of Philadelphia (CCP) computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.
Responsibilities
- Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware, CCP network, the Internet and new computer technology in a call center/on-site environment; communicates solutions to end-users.
- Provides one-on-one end-user problem resolution over the phone or in person for CCP approved Personal Computer (PC), Laptop, Tablet, Smart Phone software.
- Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals.
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, dial-in, and local-area network access problems.
- Performs desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
- Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs)
- Must be able to provide good customer service through: phone, emails and in person.
- Other duties as assigned
Requirements
- Proficiency in Microsoft Windows, Microsoft Office, Printers, Scanners and Smart Phones.
- Intermediate knowledge in hardware and networking.
- Ability to provide excellent customer service and public relations outreach.
- Proven ability to effectively manage multiple priorities and meet deadlines.
- Evidence of flexibility and problem‐solving skills.
- Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment.
- Excellent written and verbal communications skills with a demonstrated ability to make difficult concepts easy to understand.
- Will be part of the on-call/first-call rotation and will rotate the on-call/first-call responsibility every 7-8 weeks.
Off-hours support, 24x7, will also be required during the same 7-day period.
This responsibility entails responding to off-hours calls for 24x7 support systems, and either resolving the problem or escalating to the necessary technician, engineer, or manager
- 1-3 years experience preferred
- Additional Requirements
- Must be able to sit for prolonged periods of time in front of a computer.
- Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking
- Must be able to travel to remote locations throughout the Philadelphia area.
- Must have an even temperament.
- Ability to travel to site locations with personal vehicle. Legal and up-to-date Driver's license is required.
Cardiology Consultants of Philadelphia provides medical, vision, dental, 401k, profit sharing, LTD, generous PTO, and paid holiday time.
*If you are hired, and assuming your employment is in good standing, you will receive the sign-on bonus.
The bonus will be paid to you no later than 30 days following your start date.
In the event that you voluntarily terminate your employment or the Company terminates your employment for cause within 6 months of your date of hire, you will be required to repay the full amount of your sign-on bonus.
Qualifications
Skills
- Behaviors
- Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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IT Help Desk Analyst employer: Cardiology Consultants of Philadelphia
At Cardiology Consultants of Philadelphia, we pride ourselves on being an excellent employer that values our employees' growth and well-being. Our hybrid work model offers flexibility, while our supportive culture fosters collaboration and continuous learning, ensuring that you have the resources to thrive in your role as a Help Desk Analyst. With opportunities for professional development and a commitment to work-life balance, CCP is the ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
Contact Details:
Cardiology Consultants of Philadelphia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cardiology Consultants of Philadelphia values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Cardiology Consultants of Philadelphia might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cardiology Consultants of Philadelphia!
✨Direct Apply to Cardiology Consultants of Philadelphia
Let's not forget to apply directly through the Cardiology Consultants of Philadelphia website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Help Desk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cardiology Consultants of Philadelphia.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cardiology Consultants of Philadelphia. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cardiology Consultants of Philadelphia
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
