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- Tasks: Support the Customer Service team by liaising with clients and managing survey processes.
- Company: Join Cardinus Risk Management, a leader in health and safety risk management.
- Benefits: Enjoy flexible working with remote options and a supportive learning environment.
- Why this job: Be part of a collaborative culture that values diversity and personal growth.
- Qualifications: Strong communication, numeracy skills, and proficiency in Microsoft Office required.
- Other info: Work in a flat structure where your voice matters and talent is recognised.
The predicted salary is between 28800 - 43200 £ per year.
Cardinus has built a long-term reputation as a leading online and onsite health, safety, ergonomics, and security risk management specialist, part of the Amwins group. Our belief is that we succeed together, and whilst each division specialises in its core products and services, our aim is to share best practice and support each other as we grow.
The role will be within a small team of Customer Service administrators, working with our nationwide survey team and a wide variety of clients. The role is a point of liaison between clients, sales, and survey teams to allocate, monitor and oversee the quality of our outgoing surveys and to provide consistency of standards to our clients.
Responsibilities
- To assist the Senior Managers across the Property and Insurance Team.
- To oversee and monitor the process manuals for requestors, surveyors, and the admin team to ensure they are relevant and up to date and to reissue amendments etc as required.
- To maintain and manage data in the INDIGO system.
- To ensure all service levels are met and maintained, and take appropriate action when suppliers fall short of expected standards.
- To liaise with surveyors, customers and the sales team to ensure the timely booking of surveys and issue of reports.
- To resolve or escalate, where appropriate, customer and surveyor issues, initiating communication with the sales team and keeping them informed.
- To develop and maintain the production of management information for clients and senior management on a regular basis as required.
- To ensure correct procedures are followed in relation to the issuing of Fire Risk Assessments to meet the needs of the company’s BAFE certification and other accreditations as appropriate.
- To assist the Line Manager with internal team projects.
- Undertake any other responsibilities that may become necessary for the proper performance of the role.
Knowledge/Skills/Qualifications
- Strong communication skills (written and verbal).
- Strong numeracy skills to deal with the analysis and presentation of statistical data.
- Knowledge of the Microsoft Office suite, particularly Excel spreadsheets.
- Good administrative and time management skills.
- Strong attention to detail and a high level of accuracy.
Candidates should be prepared to attend the East Grinstead Office between two and three days per week and have a suitable area to work remotely for the remainder.
Customer Service Administrator employer: Cardinus Risk Management Ltd
Contact Detail:
Cardinus Risk Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Cardinus Risk Management's services and values. Understanding their approach to health, safety, and risk management will help you align your answers during any interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as strong numeracy and data management are crucial for this role. Consider taking a quick online course or tutorial to enhance your proficiency, which can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Being able to share specific instances where you've resolved issues or improved service levels will showcase your communication skills and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Cardinus Risk Management on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Administrator role. Emphasise your strong communication skills, attention to detail, and proficiency in Microsoft Office, especially Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background in customer service and administration makes you a great fit for Cardinus Risk Management Ltd.
Highlight Relevant Experience: In your application, provide specific examples of past experiences where you've successfully managed customer interactions or administrative tasks. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cardinus Risk Management Ltd
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully resolved customer issues or collaborated with team members.
✨Highlight Your Attention to Detail
This role requires a high level of accuracy and attention to detail. During the interview, mention specific instances where your meticulous nature helped prevent errors or improved processes. This will show that you understand the importance of precision in customer service.
✨Familiarise Yourself with Relevant Tools
Knowledge of Microsoft Office, especially Excel, is crucial for this position. Brush up on your skills and be ready to discuss how you've used these tools in previous roles. If possible, prepare to talk about any data management or reporting tasks you've handled.
✨Demonstrate Your Problem-Solving Abilities
The ability to resolve issues efficiently is key in customer service. Think of examples where you faced challenges and how you approached solving them. This will illustrate your proactive attitude and capability to handle customer and surveyor issues effectively.