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- Tasks: Provide first-line technical support and assist with device setup.
- Company: Join the friendly Networks department at Cardinal Newman College.
- Benefits: Generous holidays, pension schemes, and access to professional development.
- Why this job: Kickstart your IT career with a Level 3 Apprenticeship in a supportive environment.
- Qualifications: Good IT knowledge and willingness to learn.
- Other info: Thriving college community committed to equality and diversity.
The predicted salary is between 19243 - 20932 £ per year.
We welcome applications for this support post to take up post as soon as possible, or by August 2026 at the latest, for a period of circa 21 months.
The Role
- Provide first-line technical support
- Apply technical understanding to categorise incidents accurately
- Support ITIL-lite processes i.e. (Incident, Request, Problem, Knowledge).
- Assist with basic device configuration and setup.
- Maintain asset register and support asset lifecycle processes.
- Support college events with IT Support and bookings and Open Days.
The Successful Candidate
Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for an enthusiastic candidate to join our friendly and well-established Networks department. The Networks department is looking for someone who has good working knowledge of IT and awareness/knowledge of contemporary operating systems, and a willingness to undertake and successfully complete a Level 3 IT Support Apprenticeship. You should display the values, attitudes, and behaviours consistent with the Catholic Ethos of the College and have a commitment to equality/diversity and the safeguarding of young people and vulnerable adults.
Terms and Conditions
Hours: 37 hours per week with the following options: 52 weeks per annum (annual leave to be taken during college holidays) or; Term time plus 2 weeks. Starting and finishing times as agreed.
Salary
Age 18‑20 - £20,932.81 for 52 weeks per annum. Pro rata salary is £19,243 per annum for term time only plus 2 weeks. Age 21 and over - £24,521.29 for 52 weeks per annum. Pro rata salary is £22,542 per annum for term time only plus 2 weeks. The salary will increase to £25,949 (52 weeks) after one year. Pro rata salary is £23,854.47 per annum for term time only plus 2 weeks.
Closing date for receipt of applications: 11.59pm on Tuesday 14th April 2026 (we reserve the right to close the advert in advance of this date).
Why work at Cardinal Newman College?
We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status. An outstanding college in every aspect, Cardinal Newman is one of the highest performing Sixth Form Colleges nationally for Value Added. We recognise the invaluable contribution our dedicated staff make to the success of our students and the College as a whole. As such, our aim is to foster a culture where staff feel valued and supported.
Benefits
- Generous Pension schemes for both teachers and support staff
- Pro rata to 25 days holidays plus 4 concessionary days and bank holidays for support staff
- Staff are contractually entitled to time off at Christmas in line with the college holidays, usually around 2 weeks.
- A genuine commitment to staff health and wellbeing
- Access to a salary sacrifice electric vehicle scheme
- Access to the Cycle to Work Scheme and Techscheme
- Free use of the on-site gym
- Access to professional development and the opportunity to undertake professional qualifications through apprenticeships
- Flu Vouchers
- Staff savings scheme
More detailed information on further staff benefits can be found within our staff perks document attached. Completed application forms should be submitted by 11.59pm on Tuesday 14th April 2026. We will confirm receipt of all applications by email within one working day of receipt. Please call the HR team if you have not received a confirmation email by the closing date. We do ask that you accept, in the interests of economy, that if you have not heard from us by the middle of May that you have not been selected for interview on this occasion.
Further Information
Further details are available at (url removed) or by telephone to the college on (phone number removed) or (phone number removed). All offers of appointment are subject to Disclosure and Barring Service Clearance as well as a range of other safer recruitment checks.
IT Service Desk Analyst Apprentice (Level 3). Job in Penwortham Education & Training Jobs employer: Cardinal Newman College
Contact Detail:
Cardinal Newman College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst Apprentice (Level 3). Job in Penwortham Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at Cardinal Newman College on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Service Desk Analyst Apprentice role.
✨Tip Number 2
Prepare for the interview by brushing up on your IT knowledge, especially around contemporary operating systems and ITIL processes. We want you to show off your skills and enthusiasm during the chat!
✨Tip Number 3
Don’t forget to showcase your commitment to equality and diversity in your conversations. This is a big deal for Cardinal Newman College, so let them know how you align with their values.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen and considered. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace IT Service Desk Analyst Apprentice (Level 3). Job in Penwortham Education & Training Jobs
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of IT Service Desk Analyst Apprentice. We want to see your passion for IT and how you can contribute to our Networks department!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical knowledge! Mention any relevant experience with operating systems, device configuration, or IT support processes. We love seeing candidates who are eager to learn and grow in the tech field.
Be Yourself: Let your personality shine through in your application! We’re looking for someone who fits well with our college's values and ethos, so don’t be afraid to express your enthusiasm and commitment to equality and diversity.
Apply Through Our Website: Remember to submit your application through our website before the deadline! It’s the best way to ensure we receive your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Cardinal Newman College
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around contemporary operating systems and first-line support. Be ready to discuss how you would categorise incidents and apply ITIL-lite processes during the interview.
✨Show Enthusiasm for Learning
As an apprentice, your willingness to learn is key. Prepare to share examples of how you've tackled new challenges in the past and express your excitement about completing the Level 3 IT Support Apprenticeship.
✨Understand the College's Values
Familiarise yourself with Cardinal Newman College's ethos, particularly their commitment to equality, diversity, and safeguarding. Be prepared to discuss how your values align with theirs and how you can contribute positively to their community.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, such as assisting with device configuration or supporting college events. Practise articulating your thought process and problem-solving skills in these situations.