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For Companies At a Glance
- Tasks: Provide first-line technical support and assist with device configuration.
- Company: Join the friendly Networks department at Cardinal Newman College.
- Benefits: Enjoy generous holidays, pension schemes, and professional development opportunities.
- Why this job: Kickstart your IT career with hands-on experience in a supportive environment.
- Qualifications: Good IT knowledge and a willingness to complete a Level 3 IT Support Apprenticeship.
- Other info: Be part of a thriving college community committed to equality and diversity.
The predicted salary is between 19243 - 20932 £ per year.
We welcome applications for this support post to take up post as soon as possible, or by August 2026 at the latest, for a period of circa 21 months.
The Role
- Provide first-line technical support
- Apply technical understanding to categorise incidents accurately
- Support ITIL-lite processes i.e. (Incident, Request, Problem, Knowledge)
- Assist with basic device configuration and setup
- Maintain asset register and support asset lifecycle processes
- Support college events with IT Support and bookings and Open Days
The Successful Candidate
Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for an enthusiastic candidate to join our friendly and well-established Networks department. The Networks department is looking for someone who has good working knowledge of IT and awareness/knowledge of contemporary operating systems, and a willingness to undertake and successfully complete a Level 3 IT Support Apprenticeship. You should display the values, attitudes, and behaviours consistent with the Catholic Ethos of the College and have a commitment to equality/diversity and the safeguarding of young people and vulnerable adults.
Terms and Conditions
Hours: 37 hours per week with the following options: 52 weeks per annum (annual leave to be taken during college holidays) or; Term time plus 2 weeks. Starting and finishing times as agreed.
Salary
Age 18‑20 - £20,932.81 for 52 weeks per annum. Pro rata salary is £19,243 per annum for term time only plus 2 weeks. Age 21 and over - £24,521.29 for 52 weeks per annum. Pro rata salary is £22,542 per annum for term time only plus 2 weeks. The salary will increase to £25,949 (52 weeks) after one year. Pro rata salary is £23,854.47 per annum for term time only plus 2 weeks.
Closing date for receipt of applications: 11.59pm on Tuesday 14th April 2026 (we reserve the right to close the advert in advance of this date).
Why work at Cardinal Newman College?
We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status. An outstanding college in every aspect, Cardinal Newman is one of the highest performing Sixth Form Colleges nationally for Value Added. We recognise the invaluable contribution our dedicated staff make to the success of our students and the College as a whole. As such, our aim is to foster a culture where staff feel valued and supported.
Benefits
- Generous Pension schemes for both teachers and support staff
- Pro rata to 25 days holidays plus 4 concessionary days and bank holidays for support staff
- Staff are contractually entitled to time off at Christmas in line with the college holidays, usually around 2 weeks
- A genuine commitment to staff health and wellbeing
- Access to a salary sacrifice electric vehicle scheme
- Access to the Cycle to Work Scheme and Techscheme
- Free use of the on-site gym
- Access to professional development and the opportunity to undertake professional qualifications through apprenticeships
- Flu Vouchers
- Staff savings scheme
More detailed information on further staff benefits can be found within our staff perks document attached. Completed application forms should be submitted by 11.59pm on Tuesday 14th April 2026. We will confirm receipt of all applications by email within one working day of receipt. Please call the HR team if you have not received a confirmation email by the closing date. We do ask that you accept, in the interests of economy, that if you have not heard from us by the middle of May that you have not been selected for interview on this occasion.
Further Information
Further details are available at (url removed) or by telephone to the college on (phone number removed) or (phone number removed). All offers of appointment are subject to Disclosure and Barring Service Clearance as well as a range of other safer recruitment checks.
IT Service Desk Analyst Apprentice (Level 3) employer: Cardinal Newman College
Contact Detail:
Cardinal Newman College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst Apprentice (Level 3)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cardinal Newman College. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills align with the role of an IT Service Desk Analyst. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your technical knowledge and any relevant experience. If you've worked with ITIL processes or have hands-on experience with device configuration, make sure to highlight that during your chat.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our community!
We think you need these skills to ace IT Service Desk Analyst Apprentice (Level 3)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and ready to dive into the world of technical support.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities listed in the job description!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Cardinal Newman College
✨Know Your IT Basics
Brush up on your knowledge of contemporary operating systems and basic device configurations. Be ready to discuss how you would approach first-line technical support and categorise incidents accurately.
✨Familiarise with ITIL Processes
Understand the ITIL-lite processes mentioned in the job description, such as Incident, Request, Problem, and Knowledge management. Prepare examples of how you've applied similar processes in past experiences or how you would handle them in this role.
✨Show Enthusiasm for Learning
Express your eagerness to undertake and complete the Level 3 IT Support Apprenticeship. Share any relevant experiences that demonstrate your commitment to personal and professional growth in the IT field.
✨Embrace the College's Values
Research Cardinal Newman College's ethos and values, especially their commitment to equality, diversity, and safeguarding. Be prepared to discuss how you align with these values and how they influence your approach to teamwork and support.