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- Tasks: Provide first-line technical support and assist with device setup.
- Company: Join the friendly Networks department at Cardinal Newman College.
- Benefits: Generous holidays, pension schemes, gym access, and professional development opportunities.
- Why this job: Kickstart your IT career with hands-on experience in a supportive environment.
- Qualifications: Good IT knowledge and willingness to complete a Level 3 IT Support Apprenticeship.
- Other info: Exciting opportunity in a thriving college committed to equality and diversity.
The predicted salary is between 20932 - 24521 £ per year.
We welcome applications for this support post to take up post as soon as possible, or by August 2026 at the latest, for a period of circa 21 months.
The Role
The Main Duties And Responsibilities Of This Role Include:
- Provide first-line technical support
- Apply technical understanding to categorise incidents accurately
- Support ITIL-lite processes i.e. (Incident, Request, Problem, Knowledge)
- Assist with basic device configuration and setup
- Maintain asset register and support asset lifecycle processes
- Support college events with IT Support and bookings and Open Days
The Successful Candidate
Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for an enthusiastic candidate to join our friendly and well‑established Networks department. The Networks department is looking for someone who has good working knowledge of IT and awareness/knowledge of contemporary operating systems, and a willingness to undertake and successfully complete a Level 3 IT Support Apprenticeship. You should display the values, attitudes, and behaviours consistent with the Catholic Ethos of the College and have a commitment to equality/diversity and the safeguarding of young people and vulnerable adults.
Terms and Conditions
Hours: 37 hours per week with the following options: 52 weeks per annum (annual leave to be taken during college holidays) or; Term time plus 2 weeks. Starting and finishing times as agreed.
Salary: In line with the Government minimum wage rates:
- Age 18-20 - £20,932.81 for 52 weeks per annum. Pro rata salary is £19,243 per annum for term time only plus 2 weeks.
- Age 21 and over - £24,521.29 for 52 weeks per annum. Pro rata salary is £22,542 per annum for term time only plus 2 weeks.
The salary will increase to £25,949 (52 weeks) after one year. Pro rata salary is £23,854.47 per annum for term time only plus 2 weeks.
Closing date for receipt of applications: 11.59pm on Tuesday 14th April 2026 (we reserve the right to close the advert in advance of this date).
Why work at Cardinal Newman College?
We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status. An outstanding college in every aspect, Cardinal Newman is one of the highest performing Sixth Form Colleges nationally for Value Added. We recognise the invaluable contribution our dedicated staff make to the success of our students and the College as a whole. As such, our aim is to foster a culture where staff feel valued and supported.
We also offer a range of excellent staff benefits, including:
- Generous Pension schemes for both teachers and support staff
- Pro rata to 25 days holidays plus 4 concessionary days and bank holidays for support staff
- Staff are contractually entitled to time off at Christmas in line with the college holidays, usually around 2 weeks
- A genuine commitment to staff health and wellbeing
- Access to a salary sacrifice electric vehicle scheme
- Access to the Cycle to Work Scheme and Techscheme
- Free use of the on‑site gym
- Access to professional development and the opportunity to undertake professional qualifications through apprenticeships
- Flu Vouchers
- Staff savings scheme
More detailed information on further staff benefits can be found within our staff perks document attached. Completed application forms should be submitted by 11.59pm on Tuesday 14th April 2026. We will confirm receipt of all applications by email within one working day of receipt. Please call the HR team if you have not received a confirmation email by the closing date. We do ask that you accept, in the interests of economy, that if you have not heard from us by the middle of May that you have not been selected for interview on this occasion.
Further Information
Further details are available at http://www.cardinalnewman.ac.uk/ or by telephone to the college on 01772 460181 or 07730 521 540. All offers of appointment are subject to Disclosure and Barring Service Clearance as well as a range of other safer recruitment checks.
IT Service Desk Analyst Apprentice (Level 3) employer: Cardinal Newman College Preston
Contact Detail:
Cardinal Newman College Preston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst Apprentice (Level 3)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cardinal Newman College. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills align with the role of IT Service Desk Analyst. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your technical knowledge and any relevant experience. If you've worked with contemporary operating systems or have done any device configuration, make sure to highlight that during your chat.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Service Desk Analyst Apprentice (Level 3)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and eager to learn. A bit of personality can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight any relevant experience or skills you have that align with the duties mentioned, like technical support or asset management. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cardinal Newman College Preston
✨Know Your IT Basics
Brush up on your knowledge of contemporary operating systems and basic device configurations. Be ready to discuss how you would provide first-line technical support and categorise incidents accurately, as this will show your understanding of the role.
✨Familiarise Yourself with ITIL Processes
Since the role involves supporting ITIL-lite processes, make sure you understand the basics of Incident, Request, Problem, and Knowledge management. You could even prepare a few examples of how you've applied similar processes in past experiences or studies.
✨Show Enthusiasm for Learning
As an apprentice, your willingness to learn is key. Be prepared to talk about your commitment to completing the Level 3 IT Support Apprenticeship and how you plan to grow within the Networks department. This will resonate well with the interviewers.
✨Embrace the College's Values
Cardinal Newman College values equality, diversity, and safeguarding. Make sure to express your alignment with these values during the interview. Share any relevant experiences that demonstrate your commitment to creating an inclusive environment.