Operations Manager - Far Logistics (Nottingham) Ltd

At The Cardinal Partnership, we are a partnership in both name and nature. As the world’s largest employee-owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success. People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry-leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers. Join us in providing exceptional service and shaping the next chapter of our partnership journey. In return, you’ll enjoy a competitive salary and enhanced benefits.

We are currently recruiting for an Operations Manager to join a progressive and ambitious freight forwarding team. FAR Logistics is recognised as being one of the largest and fastest growing businesses in our space and is part of a multi award winning organisation. The Operations Manager will be able to work confidently under pressure and have good decision-making skills in a fast-paced, dynamic freight transport environment. They shall also require excellent communication skills and prove they are well organised and have the ability to multitask. What we are looking for is an enthusiastic, innovative and motivated individual that is driven and determined to succeed in taking forwarding to the next level. You must be commercially aware, customer focused, needing a high attention to detail with strong leadership skills.

Responsibilities

• Sales & Operations – full Freight forwarding operations cycle from quotation, implementation, process management and main escalation for operational queries.
• Support MD with delivering commercial growth by retaining existing trading clients and assisting new business development team through quotes/tenders and projects.
• Customer Relations for “House Accounts”: Building and maintaining relationships with clients and addressing their immediate concerns and inquiries.
• Responsible for ensuring that all logistics and freight forwarding activities run smoothly at the branch level.
• Manage and motivate a team with adaptability and professionalism in periods of change.
• Identify weaknesses and make improvements to the import/export processes at the branch and ensure optimal use of resources.
• Ensure highest standards of service levels are deployed and seek alternative methods to improve service levels.
• Communicate effectively at all levels within FAR business Group, suppliers and clients.
• Be the primary person for growing a team of Operations Coordinators through effective direction of resources.
• You will get involved with the recruitment, training, motivation, development and management of all personnel to achieve total customer focus.
• Liaise directly with customers and build strong relationships based on exceeding service expectations.
• Expand on our existing supplier base by introducing new partners and developing existing relationships.

Key Skills

• Experience of European road freight operations (minimum 5 years).
• Extensive working knowledge and experience of customs procedure and documentation.
• A solid knowledge of the import and export market.
• Display strong leadership and communication skills.
• Self-motivation, commitment, and a hunger to learn and thrive in a new environment.
• Customer focused and commercially aware.
• Good working knowledge of Microsoft applications (Word, Excel etc.).
• Very good organisational skills.
• Demonstrate and generate enthusiasm.
• Identify problems early and respond in an effective and timely manner.
• Positive pro-active approach to all aspects of your role.
• Work effectively with positive conflict to generate new ideas and approaches.
• Take responsibility in difficult situations.

We hire individuals not just based on their experience and skills, but also on their character. Our team members are enthusiastic, passionate, and dedicated to finding solutions for our clients. We believe in fostering a fun and supportive work environment, but above all, we are committed to exceeding expectations. At The Cardinal Partnership, every employee is empowered to reach and surpass their potential. We remain steadfast in creating enduring business relationships and achieving long-term, sustainable success. If this opportunity aligns with your ambitions, don’t wait! Apply today to become a part of our thriving team. Keep in mind that if we receive a high volume of applications, we may close the role early, so act promptly to avoid any disappointment.

Location: Leestone Road, Sharston Ind Estate, Sharston, Manchester, M22 4RB, United Kingdom