Operations Coordinator - Far Logistics (Newcastle) Ltd in Newcastle upon Tyne

At The Cardinal Partnership, we are a partnership in both name and nature. As the world’s largest employee-owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success. People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry-leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers. Join us in providing exceptional service and shaping the next chapter of our partnership journey. In return, you’ll enjoy a competitive salary and enhanced benefits.

We are currently hiring for an Operational Coordinator for our Far Logistics Newcastle Office. The successful candidate will be responsible for the day-to-day handling of customers’ import sea freight shipments. The Operations Coordinator ensures that all Company procedures are followed whilst ensuring industry-leading customer retention through high levels of customer service and operational skill in execution of all operational activities for our customers. Ensuring support of other operations team colleagues as needed, they will collectively work towards maximising profitability and efficiency of the team. Opportunity to develop skills and support across other modes of transport as well.

Role & Responsibilities:

• Operating and managing customers’ import sea freight shipments end to end.
• Support of other team members on key accounts.
• Liaising with other departments and overseas offices.
• Prompt processing of customer invoicing and passing of supplier costs to files in a timely and accurate manner.
• Booking of import deliveries.
• Provide an exceptional level of service to all customers as required.
• Deliver proactive, high-quality communication with clients, colleagues and stakeholders.
• Establish and nurture strong relationships with customers, ensuring an outstanding service experience.
• Maintain and monitor service expectations of existing and key accounts.
• Follow the company operational procedures at all times.
• Select appropriate carrier/service providers to maximise profits and deliver service.
• Identify opportunities for improvement and innovation, constantly striving to raise standards.
• Demonstrate a commercial mindset, contributing to business growth and profitability.
• Collaborate with internal teams to ensure seamless customer experiences and service excellence.
• Continuously learn and adapt in a rapidly changing environment to stay ahead of industry trends.
• Carry out any other duties deemed necessary by the company.
• Monitor the systems and processes throughout the department and inform Operations Director of any ideas for change.

Qualifications/Education Requirements:

• 5 GCSEs A to C including Maths and English.

Preferred Skills:

• Freight forwarding operational experience preferred but not essential.
• High levels of accountability.
• Ability to prioritise and multi-task.
• Demonstrates and generates enthusiasm.
• Strong communication and interpersonal skills.
• Develop trust and respect from colleagues across the organisation.
• Demonstrate personal drive.
• Proven ability to build and maintain relationships with clients and suppliers.
• A proactive, professional attitude with a passion for delivering exceptional customer services.
• Ability to think creatively, challenge the norm, and contribute to innovative solutions.
• Commercial acumen.

We hire individuals not just based on their experience and skills, but also on their character. Our team members are enthusiastic, passionate, and dedicated to finding solutions for our clients. We believe in fostering a fun and supportive work environment, but above all, we are committed to exceeding expectations. At The Cardinal Partnership, every employee is empowered to reach and surpass their potential. We remain steadfast in creating enduring business relationships and achieving long-term, sustainable success.

If this opportunity aligns with your ambitions, don’t wait! Apply today to become a part of our thriving team. Keep in mind that if we receive a high volume of applications, we may close the role early, so act promptly to avoid any disappointment.

Leestone Road, Sharston Ind Estate, Sharston, Manchester, M22 4RB, United Kingdom