Cardinal Global Logistics - Retail Import Account Manager - Manchester Office

At The Cardinal Partnership, we're not just a company; we're a partnership in both name and nature. As the world's largest employee-owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success.

People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry-leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers.

Join us in providing exceptional service and shaping the next chapter of our partnership journey. In return, you'll enjoy a competitive salary and enhanced benefits.

We are looking for anImport Account Manager to join our growing Retail team in Manchester.

The Import Account Manager will be a ccountable to the Ocean Import Manager for the day-to-day servicing of our nomination client base. Ensuring that procedures are followed, profits are maximised, and trade is developed through relationship building.

Key responsibilities:

• Manage and oversee the import process for sea freight shipments from origin to delivery.
• Liaise with our overseas offices & agents arranging shipments.
• Negotiate rates with suppliers to optimise cost-effectiveness for clients.
• Select contracts/carriers which best suit the clients needs.
• Quote clients and monitor the market rates.
• Monitor shipments status and provide regular updates to clients.
• Ensure customs department have the correct documentation for customs clearance.
• Liaise with suppliers/hauliers ensuring smooth delivery of cargo.
• Resolve any issues or delays that may arise during the import process in a timely manner.
• Invoice and cost files ensuring correct profit margin.
• Visit clients with sales team and help build strong relationships .
• Interpersonally effective
• Develop trust and respect from colleagues & clients
• Identify problems early & respond in a timely fashion
• Work with the team to find solutions
• Demonstrate personal drive
• Communicate effectively (active listening, questioning, expressing self clearly and concisely)
• Contribute pro-actively and professionally to formal & informal discussions with colleagues

Key skills and relevant qualifications:

• Strong understanding and working knowledge of Microsoft Office suite, Word, Excel and Outlook.
• Excellent telephone manner.
• Knowledge of administrative and clerical procedures.
• Knowledge of customer service principles and practices.
• Excellent verbal and written communication skills.
• Customer service orientated.
• Ability to organise and plan effectively & efficiently.
• Maintain excellent working relationship with all internal staff and management.

We hire individuals not just based on their experience and skills, but also on their character. Our team members are enthusiastic, passionate, and dedicated to finding solutions for our clients. We believe in fostering a fun and supportive work environment, but above all, we are committed to exceeding expectations.

At The Cardinal Partnership, every employee is empowered to reach and surpass their potential. We remain steadfast in creating enduring business relationships and achieving long-term, sustainable success.

Leestone RoadSharston Ind EstateSharstonManchesterM22 4RBUnited Kingdom