At a Glance
- Tasks: Manage bookings, handle customer queries, and ensure smooth shipping operations.
- Company: Join the world's largest employee-owned logistics organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, enhanced benefits, and opportunities for personal growth.
- Other info: Empower yourself in a fun, collaborative environment focused on exceeding expectations.
- Why this job: Be part of a dynamic team that values your input and fosters your development.
- Qualifications: 2 years of freight experience and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
At The Cardinal Partnership, we're not just a company; we're a partnership in both name and nature. As the world's largest employee-owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success. People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry-leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers. Join us in providing exceptional service and shaping the next chapter of our partnership journey. In return, you'll enjoy a competitive salary and enhanced benefits.
Job purpose: Accountable to the Team Leader for the day to day running of the bookings department, ensuring procedures are followed and customer satisfaction is maintained.
Key Responsibilities:
- Manage your own time to best efficiency for the business
- Deal with customer and agent queries in a timely manner ensuring that those involved are kept updated at all times.
- Communicate with shipping lines to arrange / amend bookings
- Ensure bookings match what customer has booked and in a timely manner
- Measure, monitor and review performance of your trades
- Ensure procedures are followed at all times
- Make sure company standards are followed, and the customer experience is a positive one
- Ensure clients and overseas agents are kept up to date with shipment status, in particular any issues that may cause delays
- Report any issues to the line manager if they cannot be dealt with by yourself or will take an extended amount of time to complete
- Liaise and communicate effectively with the documentation department and work to serve clients successfully
- Ensure all analysis codes are set for master files and individual consignments
- Demonstrate & generate enthusiasm
- Interpersonally effective
- Influence people positively
- Identify problems early & respond in a timely fashion
- Work with the team to find solutions
- Demonstrate personal drive
- Communicate effectively (active listening, questioning, expressing self clearly and concisely)
- Positive and pro‑active approach to work
- Contribute pro‑actively and professionally to formal & informal discussions with colleagues
External Relationships:
- Identify and establish relationships with key suppliers
- Identify and establish relationships with key clients
Requirements:
- A minimum of 2 years freight experience
- Excellent telephone manner
- Willingness to learn and develop
- Ability to use own initiative
We hire individuals not just based on their experience and skills, but also on their character. Our team members are enthusiastic, passionate, and dedicated to finding solutions for our clients. We believe in fostering a fun and supportive work environment, but above all, we are committed to exceeding expectations. At The Cardinal Partnership, every employee is empowered to reach and surpass their potential. We remain steadfast in creating enduring business relationships and achieving long-term, sustainable success.
FCL Export Account Manager - Cardinal Global Logistics Liverpool employer: Cardinal Global Logistics
At The Cardinal Partnership, we pride ourselves on being an employee-owned logistics leader, where every team member is a vital partner in our success. Located in Liverpool, we offer a vibrant work culture that prioritises personal growth and development, alongside competitive salaries and enhanced benefits. Join us to be part of a supportive environment that values enthusiasm and innovation, ensuring you can thrive while delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land FCL Export Account Manager - Cardinal Global Logistics Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those connected to Cardinal Global Logistics. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. At The Cardinal Partnership, they value enthusiasm and a positive attitude. Think of examples from your past experiences that showcase your problem-solving skills and ability to work well in a team.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with clients and agents, being able to express yourself clearly is key. Try mock interviews with friends or use online resources to refine your telephone manner and active listening skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Cardinal Global Logistics. Make sure to highlight your freight experience and willingness to learn!
We think you need these skills to ace FCL Export Account Manager - Cardinal Global Logistics Liverpool
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the logistics industry shine through. We love seeing candidates who are genuinely excited about the role and our company. A little enthusiasm can go a long way!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in freight and customer service. We want to see how your skills align with what we do at Cardinal Global Logistics, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate candidates who can communicate effectively, just like we do with our clients.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our partnership!
How to prepare for a job interview at Cardinal Global Logistics
✨Know Your Stuff
Before the interview, make sure you understand the logistics industry and the specific role of an FCL Export Account Manager. Brush up on key terms and processes related to freight forwarding, as well as the services offered by Cardinal Global Logistics. This will show your enthusiasm and readiness to contribute.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples that demonstrate your ability to handle customer queries and liaise with various stakeholders. Think of situations where you successfully resolved issues or kept clients updated, as this will highlight your interpersonal effectiveness.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've identified problems in past roles and the steps you took to resolve them. Cardinal Global Logistics values proactive individuals, so share specific instances where your initiative led to positive outcomes for customers or your team.
✨Emphasise Teamwork and Enthusiasm
The Cardinal Partnership thrives on collaboration and a positive work environment. Prepare to talk about how you’ve worked effectively within a team and contributed to a supportive atmosphere. Show your passion for the role and the company’s mission, as they’re looking for dedicated individuals who align with their values.
