At a Glance
- Tasks: Coordinate supply chain operations and ensure smooth communication with customers and suppliers.
- Company: Join the world's largest employee-owned logistics organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, enhanced benefits, and opportunities for personal growth.
- Other info: Act fast to apply; this opportunity may close early due to high demand.
- Why this job: Be part of a thriving team that values your character and empowers your potential.
- Qualifications: Previous customer service experience and at least 2 years in logistics required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
At The Cardinal Partnership, we\'re not just a company; we\'re a partnership in both name and nature. As the world\'s largest employee-owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success.
People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry-leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers. Join us in providing exceptional service and shaping the next chapter of our partnership journey. In return, you\'ll enjoy a competitive salary and enhanced benefits.
We hire individuals not just based on their experience and skills, but also on their character. Our team members are enthusiastic, passionate, and dedicated to finding solutions for our clients. We believe in fostering a fun and supportive work environment, but above all, we are committed to exceeding expectations.
At The Cardinal Partnership, every employee is empowered to reach and surpass their potential. We remain steadfast in creating enduring business relationships and achieving long-term, sustainable success.
If this opportunity aligns with your ambitions, don\'t wait! Apply today to become a part of our thriving team. Keep in mind that if we receive a high volume of applications, we may close the role early, so act promptly to avoid any disappointment.
Leestone Road Sharston Ind Estate Sharston Manchester M22 4RB United Kingdom
Responsibilities
- Coordinate & monitor supply chain operations for all modes of transport
- Liaise directly with both customers and suppliers to ensure smooth process of all work carried out
- Plan & track shipments according to the customers requirements
- Tracking & reporting any delays in transit inbound/outbound
- Ensure accurate and timely data entry into our operating system
- Tracking & updating transit reports within given time frame
- Billing and closing out files for month end
- Meet KPI standards, as per the company procedures
- Positive mental attitude
- Good communications skills
- Confidence to try & solve problems with minimal assistance
- Willingness to learn new things
- Ability to work in a team environment
- Work to given timeframes/deadlines
- Motivate others around them
- Knowledge of Excel & Word documents
- Standard Grades or the equivalent
- Previous customer service experience required
- Min 2 years logistics experience required
Qualifications
- Standard Grades or the equivalent
- Knowledge of Excel and Word documents
- Previous customer service experience required
- Minimum 2 years logistics experience required
Far Logistics Glasgow - Customer Service Administrator in Paisley employer: Cardinal Global Logistics
At The Cardinal Partnership, we pride ourselves on being an employee-owned logistics leader that values each team member as a partner in our success. Located in the vibrant Sharston area of Manchester, we offer a dynamic work culture that fosters collaboration, innovation, and personal growth, alongside competitive salaries and enhanced benefits. Join us to be part of a supportive environment where your contributions are recognised and you can thrive in your career while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Far Logistics Glasgow - Customer Service Administrator in Paisley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cardinal Global Logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cardinal Global Logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Far Logistics Glasgow - Customer Service Administrator in Paisley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cardinal Global Logistics:Your cover letter is your chance to shine! Tell us why you want to work at Cardinal Global Logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cardinal Global Logistics!
How to prepare for a job interview at Cardinal Global Logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
