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- Tasks: Deliver exceptional customer service and drive revenue growth through proactive account management.
- Company: Join the world's largest employee-owned logistics organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, enhanced benefits, and a fun work environment.
- Why this job: Be part of a passionate team that values your character and empowers your potential.
- Qualifications: Customer-focused attitude and enthusiasm for problem-solving.
- Other info: Apply quickly as we may close applications early due to high interest.
The predicted salary is between 36000 - 60000 £ per year.
At The Cardinal Partnership, we are a partnership in both name and nature. As the world's largest employee-owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success. People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry-leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers.
We are seeking a passionate and customer-focused candidate to support the growth of the Customer Experience Team.
Purpose of the Role: To deliver exceptional customer service and drive revenue growth through proactive account management, onboarding, and inside sales activities. This role bridges operational excellence with commercial development, ensuring clients receive best-in-class support across air, ocean, and road freight services.
Key Responsibilities:
- Assist with the onboarding for new clients, ensuring a smooth transition in line with the current processes.
- Maintain regular contact with customers through calls, emails, and review meetings to strengthen relationships and identify service improvements.
- Resolve queries promptly and escalate issues where necessary to maintain high satisfaction levels.
- Interact with department managers and the Sales team to provide support with new and existing clients.
- Monitor client activity – Drop off’s – to identify potential loss of sales and to act accordingly.
- Assist with the delivery of the client QBR’s.
- Regular client visits.
- Expectation to generate and develop sales leads (no targets in place for this).
- Respond to inbound enquiries for all freight services.
- Assist with the submission of monthly rates to clients, both existing and new.
- Prepare accurate quotations and follow up to convert opportunities into bookings.
- Collaborate with Business Development Managers and operation teams to increase revenue and margins.
We hire individuals not just based on their experience and skills, but also on their character. Our team members are enthusiastic, passionate, and dedicated to finding solutions for our clients. We believe in fostering a fun and supportive work environment, but above all, we are committed to exceeding expectations.
If this opportunity aligns with your ambitions, don't wait! Apply today to become a part of our thriving team.
Customer Experience - Inside Sales Executive - Cardinal Global Logistics Ltd employer: Cardinal Global Logistics
Contact Detail:
Cardinal Global Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience - Inside Sales Executive - Cardinal Global Logistics Ltd
✨Tip Number 1
Get to know the company inside out! Research Cardinal Global Logistics and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Customer Experience Team. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about how you can demonstrate your passion for helping customers and driving revenue growth. We want to see your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our partnership and contributing to our collective success.
We think you need these skills to ace Customer Experience - Inside Sales Executive - Cardinal Global Logistics Ltd
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how passionate you are about helping clients and making their experience exceptional.
Tailor Your Application: Make sure to customise your application to reflect the specific role and our company values. Highlight your relevant experience in account management and sales, and show us how you can contribute to our partnership journey.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and how they align with what we're looking for.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applications efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Cardinal Global Logistics
✨Know Your Customer Experience
Before the interview, dive deep into what exceptional customer service means for Cardinal Global Logistics. Familiarise yourself with their approach to onboarding and maintaining client relationships. Be ready to share examples of how you've successfully managed customer interactions in the past.
✨Show Your Sales Savvy
Since this role involves generating sales leads, come prepared with ideas on how you can contribute to revenue growth. Think about your previous experiences in inside sales and be ready to discuss specific strategies that worked for you. This will show your proactive mindset.
✨Demonstrate Team Spirit
Cardinal values partnership and collaboration. Highlight your ability to work well with others, especially in cross-functional teams. Share stories where you’ve collaborated with different departments to achieve a common goal, as this aligns with their emphasis on teamwork.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the company and the role. Inquire about their current challenges in customer experience or how they measure success in client relationships. This shows you're not just interested in the job, but also in contributing to their long-term success.