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- Tasks: Lead a dynamic IT service delivery team, ensuring top-notch support for staff and students.
- Company: Join Cardiff University, a diverse and inclusive workplace committed to excellence.
- Benefits: Enjoy 37 days of annual leave, flexible working options, and a great work-life balance.
- Why this job: Make a real impact in a vibrant university environment while developing your leadership skills.
- Qualifications: Proven leadership experience and a passion for customer-centric IT services.
- Other info: Open-ended full-time role with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The role holder will provide effective leadership & management of a delivery area within IT, providing professional, customer centric, effective and efficient services to staff and students. As a Team Manager within University IT, you will be responsible for a Service Delivery team, delivering and supporting technical and functional solutions and/or services for the Colleges, Schools, and Professional Services departments.
You will deliver against a clear vision for your area that will align to the main IT strategy, local IT service needs, and the broader University strategy. You will be expected to develop beneficial working relationships with other teams in the department, service stakeholders, and the broader University. You will have responsibility and will be accountable for actions and decisions taken by yourself and team members.
You will manage and contribute to the delivery of services across a broad range of IT technologies that support University teaching, research, and administrative activities within your area of responsibility, encompassing but not limited to:
- desktop and laptop computing (Windows PCs, Apple Macs, Linux terminals and associated software)
- mobile computing (Android and iOS tablets and smart phones)
- IT infrastructure (including networks and telephony)
- University administrative and management systems
- specialist equipment used for teaching and/or research
As a Team Manager, you may be asked to take on additional or new areas of responsibility compatible with the Team Manager role and/or your skill set. Cardiff University can offer many attractive benefits to its employees, including 37 days of annual leave per annum and a proactive work-life balance policy.
This is a full time (35 hours per week) and open-ended position. Salary: £41,064 – £46,049 per annum (Grade 6). Appointments to roles at Cardiff University are usually made at the bottom of scale unless in exceptional circumstances.
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Team Manager (Service Delivery) in Cardiff employer: Cardiff University
Contact Detail:
Cardiff University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager (Service Delivery) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at Cardiff University on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the university's IT strategy and recent projects. Show us that you’re not just interested in the role, but that you understand how it fits into the bigger picture.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've effectively managed teams and delivered results. We want to hear about your successes and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Cardiff University.
We think you need these skills to ace Team Manager (Service Delivery) in Cardiff
Some tips for your application 🫡
Show Your Leadership Skills: As a Team Manager, we want to see how you lead and inspire your team. Share examples of how you've managed teams in the past, focusing on your ability to deliver effective services and build strong relationships.
Tailor Your Application: Make sure your application speaks directly to the job description. Highlight your experience with IT service delivery and how it aligns with our vision at StudySmarter. We love seeing candidates who understand our goals!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate applications that are easy to read and get straight to the point.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cardiff University
✨Know Your Stuff
Make sure you’re well-versed in the technical and functional solutions relevant to the role. Brush up on IT infrastructure, desktop computing, and mobile technologies. Being able to discuss these confidently will show that you’re ready to lead a Service Delivery team.
✨Showcase Your Leadership Skills
Prepare examples of how you've effectively managed teams or projects in the past. Highlight your ability to develop beneficial working relationships and how you’ve aligned team goals with broader strategies. This will demonstrate your capability to lead within the university's IT framework.
✨Understand the University’s Vision
Familiarise yourself with Cardiff University's IT strategy and its service needs. Be ready to discuss how your vision for the Service Delivery team aligns with their goals. This shows that you’re not just looking for a job, but are genuinely interested in contributing to the university’s mission.
✨Ask Thoughtful Questions
Prepare insightful questions about the team dynamics, current challenges, and future projects. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
