At a Glance
- Tasks: Support and develop Microsoft Dynamics 365 solutions for Cardiff University.
- Company: Join Cardiff University, a top-ranked institution with a global reputation.
- Benefits: Enjoy competitive salary, 37 days leave, and a generous pension scheme.
- Other info: Full-time, fixed-term role with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced academic environment while developing your tech skills.
- Qualifications: Experience with large-scale IT systems and advanced Microsoft tools is essential.
The predicted salary is between 41064 - 46049 £ per year.
Cardiff University has a vacancy for a Support Analyst/Developer with the team that looks after Microsoft Dynamics solutions and M365, primarily focused on Microsoft Dynamics 365 Customer Insights.
Opportunity
The successful candidate will work within University IT alongside well-established infrastructure, systems and operations teams and will have a key role in supporting the technical services which underpin the University’s Email and Collaborative tools – focusing primarily on Microsoft Dynamics 365 Customer Insights. They will have an opportunity to learn highly transferrable skills supporting and developing key Microsoft technology pivotal to the institution's business.
You
- You will have administrative experience of large scale IT systems in a large organisation, either in a technical support or development role.
- You will be an advanced user of Microsoft tools, and either be an expert in supporting these technologies, or have a demonstrable interest in moving your technical expertise into this area.
- You will have had experience of dealing with external suppliers who provide Microsoft Dynamics 365 and SaaS based solutions.
- You will be comfortable working in a fast-paced academic environment and will be a key member of the wider IT team within which you will be expected to build strong, effective working relationships.
- You will be expected to develop your expertise in the technologies that you work with and will support the transition of services to operational teams as required.
- The role will require you to prioritise and manage your workload effectively and respond promptly to new requirements where necessary.
- The role will provide the right candidate with opportunities to develop new skills and to focus on specialist areas.
The role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective and quality driven Information Technology service to staff and students within the Corporate, Administrative, Academic Research and Learning and Teaching functions of the University. The role holder will provide a highly professional, friendly and customer focused face to the services offered by Information Services.
The role holder will support internal teams and external partners to develop, maintain and provide technical support for Microsoft Dynamics 365 Customer Insights solutions. This will involve assisting with requirements, reviewing solutions provided by partners, developing and maintaining in-house solutions and responding to support requests as required.
The role holder will take responsibility for:
- The specification, design, development, integration, testing and documentation of large or complex systems, selecting the most appropriate design standards, methods and tools consistent with agreed enterprise and solution architectures and ensure they are applied effectively.
- You will review others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
- You will contribute to policies for the selection of architecture components.
- You will evaluate and undertake impact analysis on major design options and assess and manage associated risks.
- You will ensure that the system design balances functional, service quality and systems management requirements.
- The specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls.
- You will assess associated risks, and specify recovery routines and contingency procedures.
- You will assist with the translation of logical designs into physical designs.
- The maintenance of application support processes, and check that all requests for support are dealt with according to agreed procedures.
- You will use application management software and tools to investigate issues, collect performance statistics and create reports.
- The role may also involve the line-management and leadership of staff supporting technical and functional solutions and/or services in the role-holder’s technical domain.
What we offer
Cardiff University can offer many attractive benefits to its employees, including a competitive salary, 37 days annual leave per annum and a generous pension scheme. More information on what we can offer can be found at this link.
This post is full-time and fixed-term for 12 months, to cover a period of maternity leave. Salary range: £41,064 - £46,049 per annum (Grade 6). Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances.
Date advert posted: Friday, 31 July 2026
Closing date: Friday
Systems Support Developer / Analyst (Microsoft Dynamics 365) in Cardiff employer: Cardiff University
Cardiff University is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the realm of international research. With a strong commitment to employee development and a culture that values diversity and inclusion, staff are encouraged to grow their careers while contributing to impactful global partnerships. Located in the vibrant city of Cardiff, employees benefit from a rich cultural scene and a supportive community, making it an ideal place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Developer / Analyst (Microsoft Dynamics 365) in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cardiff University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cardiff University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cardiff University!
✨Direct Apply to Cardiff University
Let's not forget to apply directly through the Cardiff University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support Developer / Analyst (Microsoft Dynamics 365) in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cardiff University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cardiff University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cardiff University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
