At a Glance
- Tasks: Support and enhance Microsoft 365 services while solving complex technical issues.
- Company: Cardiff University, aiming to be a world-leading institution.
- Benefits: Competitive salary, inclusive environment, flexible working options.
- Other info: Opportunities for career growth in a supportive and diverse workplace.
- Why this job: Join a dynamic team and make a real impact on university technology.
- Qualifications: Experience with Microsoft 365 and strong problem-solving skills.
The predicted salary is between 46049 - 46049 £ per year.
We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK. Ensuring the security of our research, teaching and administrative systems and their data from theft, compromise and corruption is of crucial importance to enable us to achieve our vision.
University IT provides critical support to c7,000 staff, 30,000+ students, and 38 academic and professional service schools and departments. The needs of learning and teaching, research and core services present an ever-changing set of challenges in an organisation that is constantly evolving. We support the University to deliver its strategy.
An opportunity has arisen within the Microsoft 365 team. The role holder will contribute to the operational support, administration and continuous improvement of Microsoft 365 services and associated communication and collaboration technologies. Acting as a technical specialist, they will provide advanced support for complex incidents, service requests and technical issues, taking ownership through to resolution while ensuring services meet agreed service levels, security requirements and organisational objectives.
The role holder will undertake technical, analytical and development activities to enhance the functionality, reliability and user experience of Microsoft 365 and related platforms. This includes developing and maintaining solutions, automations and integrations, evaluating and implementing new capabilities, identifying service improvements, and contributing to projects and technical change initiatives.
Working with colleagues, suppliers and stakeholders across the University, the role holder will provide expert technical advice and guidance, maintain technical documentation and knowledge resources, and help develop operational standards and procedures. Applying a broad understanding of Microsoft 365 and related technologies, the role holder will analyse business and technical requirements, troubleshoot complex issues, and support the delivery of secure, reliable and scalable services. They will also contribute to service innovation and the ongoing development of collaboration and communication technologies across the University.
The position is full time and open ended. Salary: 41,064 - 46,049 per annum (Grade 6). Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances.
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Systems Support/ Developer Analyst (Microsoft 365) - 40-41 Park Place, Cardiff employer: Cardiff University
Cardiff University is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the realm of international research. With a strong commitment to employee development and a culture that values diversity and inclusion, staff are encouraged to grow their careers while contributing to impactful global partnerships. Located in the vibrant city of Cardiff, employees benefit from a rich cultural scene and a supportive community, making it an ideal place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support/ Developer Analyst (Microsoft 365) - 40-41 Park Place, Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cardiff University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cardiff University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cardiff University!
✨Direct Apply to Cardiff University
Let's not forget to apply directly through the Cardiff University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support/ Developer Analyst (Microsoft 365) - 40-41 Park Place, Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cardiff University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cardiff University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cardiff University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
