At a Glance
- Tasks: Lead event catering services and ensure top-notch customer service across university events.
- Company: Join Cardiff University’s vibrant Catering, Conferencing & Events Team.
- Benefits: Enjoy competitive salary, flexible working options, and fantastic staff discounts.
- Other info: Embrace a diverse workplace committed to equality and inclusion.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in hospitality and event management is essential.
The predicted salary is between 25249 - 25249 £ per year.
This post is currently open only to employees of Cardiff University. Please do not apply if you do not have a current contract of employment with the University.
The University’s Catering, Conferencing & Events Team provides a range of services to students, staff and visitors, including hospitality, vending, bars, cafés, meeting rooms and banqueting, across the University campuses. This post primarily concerns assisting in the day‑to‑day preparation, delivery and provision of Event Catering services across University buildings, ensuring quality service, cost‑effective and efficient supervision of hospitality staff and deployment of physical and human resources across events.
We expect the role holder to take leadership of event service, providing a high standard of product information, customer service and ensuring the event team follows agreed standard operating procedures. The post holder will support the Delivered Hospitality Management Team in achieving cost‑effective deployment of physical and human resources across events. Experience in delivering large dinners, catering services for conferences and events, and hospitality to meeting rooms is required.
The post requires regular attendance outside normal working hours, including evenings and weekends, and the ability to manage time independently to support departmental goals. One full‑time position – 35 hours per week. Starting Salary: £25,249 per annum with two increment points up to £26,093 per annum (Grade 3). Campus‑based role.
We offer a leading and rewarding staff benefits package:
- Real Living Wage salaries
- Uniform and training
- Auto‑enrolment to contributory pension schemes
- Cycle 2 Work scheme – lease bicycles and safety equipment up to £3,000 via salary sacrifice
- Annual Season Ticket Travel Loans scheme – interest‑free loan to purchase a yearly travel ticket (repayable over 10 months)
- Reduced rates on sports memberships
- Access to 90+ staff discounts and deals
- Discounted childcare
The Person Specification is split into essential and desirable criteria. Please demonstrate clearly how you meet all essential criteria, giving examples of experience, knowledge, skills and abilities specific to this role. Prepare a supporting statement, listing all criteria and commenting how you meet each. Submit this before uploading your online application. The supporting statement should be titled “Supporting Statement” and reference the post title.
Closing date: Tuesday, 28 July 2026
Equality, Diversity and Inclusion: Cardiff University is committed to supporting and promoting equality and diversity and creating an inclusive working environment. We welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially welcome and encourage applications from under‑represented groups within the University workforce, such as those who identify as LGBT+, ethnic minorities, or who have disabilities. We will consider proposals for flexible working or job‑share arrangements. Applications may be submitted in Welsh. A Welsh submission will not be treated less favourably than an English submission.
Internal Applicants Only - Shift Leader (Hospitality) University Sector in Cardiff employer: Cardiff University
Cardiff University is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the realm of international research. With a strong commitment to employee development and a culture that values diversity and inclusion, staff are encouraged to grow their careers while contributing to impactful global partnerships. Located in the vibrant city of Cardiff, employees benefit from a rich cultural scene and a supportive community, making it an ideal place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Applicants Only - Shift Leader (Hospitality) University Sector in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cardiff University. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cardiff University
Don't be shy about reaching out to Cardiff University directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Internal Applicants Only - Shift Leader (Hospitality) University Sector in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cardiff University and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cardiff University
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
