At a Glance
- Tasks: Be the friendly face of our Education Operations team, helping students and visitors with their queries.
- Company: Join Cardiff University, a diverse and inclusive workplace committed to equality.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Two part-time roles available, perfect for balancing work and study.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25754 - 26615 £ per year.
We are seeking a friendly, organised and customer-focused Hyb Assistant to join our Education Operations team. As a key first point of contact, you will provide information, advice and administrative support to students, staff and visitors, helping to ensure an excellent student experience. You will manage a range of enquiries, maintain records and systems, coordinate appointments and bookings, and support the delivery of student services and events.
You will have excellent communication and customer service skills, strong organisational and administrative abilities, and good IT skills, including Microsoft Office. We are looking for someone who can work effectively in a busy environment, collaborate positively with colleagues, and take a proactive and professional approach to supporting students and delivering high-quality services. Previous experience in a customer service or administrative role would be advantageous.
Hybs are located at Cathays, Newport Road and Heath Park sites. The exact locations available will be discussed at the interview stage. There are 2 part-time posts available, both fixed-term for 12 months (17.5 hours per week and 30 hours per week).
Salary 25,754 - 26,615 per annum, pro rata for hours worked (Grade 3).
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Hyb Assistant- Part Time - Main Building, Cardiff employer: Cardiff University
Cardiff University is an exceptional employer, offering a vibrant and inclusive work environment that prioritises employee well-being and professional development. With generous benefits such as 45 days of annual leave, a supportive local pension scheme, and opportunities for flexible working, the university fosters a culture of collaboration and innovation in teaching. As a member of the Occupational Therapy team, you will not only contribute to shaping future healthcare professionals but also benefit from comprehensive support in your career growth through programmes like the Cardiff University Education and Fellowship Programme.
StudySmarter Expert Advice🤫
We think this is how you could land Hyb Assistant- Part Time - Main Building, Cardiff
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cardiff University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cardiff University and let us see your personality shine through!
We think you need these skills to ace Hyb Assistant- Part Time - Main Building, Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cardiff University.
Get Familiar with Our Brand:Before applying, take some time to learn about Cardiff University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cardiff University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cardiff University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cardiff University will surely appreciate.
