At a Glance
- Tasks: Manage the welcome desk, assist members, and provide information with a friendly attitude.
- Company: Join the vibrant Cardiff Students' Union team and be a key part of our community.
- Benefits: Flexible shifts, potential for extra hours, and opportunities for growth in retail.
- Other info: Great chance to develop skills and gain valuable experience in a dynamic setting.
- Why this job: Be the face of the Students' Union and create a welcoming environment for all.
- Qualifications: Team player with customer service experience and a proactive approach.
Welcome Centre Staff [Tuesdays and/or Thursdays]
To ensure the smooth running of the Students’ Union welcome desk which provides a key point of contact for all members, guests and staff for a variety of services and information.
Must have availability on Tuesdays and/or Thursdays,there will be scope to pick up further shifts in the week if available!
There may be future opportunity to take on additional responsibilities or gain experience as a Retail Assistant in our Love Cardiff shop.
MAIN DUTIES AND RESPONSIBILITIES
- Operate the main switchboard promptly and politely, relaying all calls and forward messages if appropriate.
- Deal with enquiries via face to face, email, social media channels or telephone in a professional and friendly manner. In keeping with Cardiff Students’ Union customer service standards.
- Be aware of daily activities within the building to deal with enquiries appropriately.
- Be proactive in ensuring signage around the building is current, removing any unsolicited advertising and support departments with any signage that needs displaying around the building.
- Be a Students’ Union ambassador and fully understand what services and facilities the Students Union provides.
- Engage with customers to create a warm and welcome environment that encourages members and guests to visit again and refer others to the Students’ Union.
- Support advertising sales with commercial stall bookings, greeting clients and ensure set up is ready on arrival.
- Support all departments with membership services stall bookings, greeting students, staff and ensure set up is ready on arrival.
- Support the Sales and Customer Service department with the operations of key annual events. Including, Graduation, Varsity, Freshers.
- To be responsible for making optimum use of working time including but not limited to, queue management, deploying staff and responding to changing needs of the welcome desk area (i.e., cleanliness, presentation, and general housekeeping).
- Work with department Managers to develop rolling improvement plans to ensure best practice.
- Support security and cover duties during lunch breaks.
- Manage the distribution of mail to appropriate person/department.
- Deal with Lost property and follow necessary procedures.
GENERAL
- Ensure the core values, vision and strategic plan of CUSU are prevalent in their personal attitude and approach to all work and decision making.
- Demonstrate and engender a positive, helpful and welcoming attitude to fellow staff, student members and customers.
- Maintain a flexible approach to duties and be prepared to undertake such tasks as may from time to time be required by their line manager.
- To be responsible for their own health and safety and observe all regulations in relation to the Health and Safety at Work Act.
- To attend individual and group meetings throughout the year aimed at addressing the following areas:
- General Updates
- Giving ideas on improvements
- Reviewing procedures
Efallai y bydd cyfle yn y dyfodol i ysgwyddo cyfrifoldebau ychwanegol neu ennill profiad fel Cynorthwyydd Manwerthu yn ein siop Caru Caerdydd.
PRIF DDYLETSWYDDAU A CHYFRIFOLDEBAU
CYFFREDINOL
Person Specification
ESSENTIALS
- Team working essential with a good aptitude for using own initiative.
- Prioritising tasks and managing time effectively.
- Supporting promotions to help achieve targets.
- Previous experience in a customer facing role.
DESIRABLE
- Retail / Bar / Customer Service experience.
- Experience working in a busy, fast paced environment.
- Ability to plan and prioritise tasks.
- Ability to demonstrate use of initiative and leadership.
HANFODION
DYMUNOL
About The Company
Important information for working through Jobshop:
Please note, this advert may come down early if there are a high volume of applications. If you are interested in this role, we recommend you apply as soon as possible.
All students who undertake work through Jobshop must complete a Right to Work check before starting any paid work or work-related training. We will contact successful candidates regarding this. To find out more about Right to Work please contact jobshopforms@cardiff.ac.uk.
Students are eligible to work through Jobshop for 3-months post their end of studies date ( usually noted on their student ID/ proof of enrolment letter), providing all Right to Work documents (such as visas) are still in date. Please only apply if you are eligible to work for the entirety of the role.
If you are on an hours- limited visa, it is your responsibility to ensure you do not exceed the working- hour restriction Monday - Sunday , each week . This is a legal restriction that must be adhered to for work completed both within and outside of Jobshop.
Students\' Union - Welcome Centre Staff | Staff y Ganolfan Groeso in Cardiff employer: Cardiff Union Services Ltd
Working at the Students' Union offers a vibrant and inclusive environment where you can engage with fellow students and staff while providing essential services. With opportunities for personal growth, including potential roles in retail, and a commitment to fostering a positive workplace culture, this position is perfect for those looking to make a meaningful impact in their community. Join us in creating a welcoming atmosphere that encourages collaboration and support among all members.
Contact Details:
Cardiff Union Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Students\' Union - Welcome Centre Staff | Staff y Ganolfan Groeso in Cardiff
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cardiff Union Services Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cardiff Union Services Ltd and let us see your personality shine through!
We think you need these skills to ace Students\' Union - Welcome Centre Staff | Staff y Ganolfan Groeso in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cardiff Union Services Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Cardiff Union Services Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cardiff Union Services Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cardiff Union Services Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cardiff Union Services Ltd will surely appreciate.
