Student Futures Assistant 25/26

This role will run across 2025/26 academic year for UG and PG students.Please note – to apply for this role you must be a student in 2025/26.

Key Summary

This is an exciting opportunity to join our Student Futures student staff team as a Student Futures Assistant. You will be the first point of contact for students visiting our Student Futures Hub in the Centre for Student Life, designed to enhance the overall student experience, located at the heart of Cardiff University.

This role is perfect for students seeking a rewarding and flexible part-time job that fits around their studies. But this isn’t just any student job—it\’s a chance to support other students in an advisory and customer service capacity. You\’ll also have the opportunity to contribute to exciting projects, showcase your creativity through content creation, and play a key role in ensuring the student voice is actively represented and embedded within our service.

Extensive training will be provided to respond to front-line queries about all aspects of employability support. You will also receive training on how to provide advice and feedback on CVs, cover letters, interview techniques, and LinkedIn profiles. Your part-time role will be an integral part of the Student Futures team and we will welcome your insight and advice in terms of how the service is delivered.

We are looking for enthusiastic and committed students with excellent customer service skills who are passionate about helping other students prepare for their futures.

Opportunity Details

Location:
Cardiff

Hourly Rate:
£12.60

Hours per week:
Approximately 7 hours per week

with opportunities to take on additional shifts on an ad-hoc basis.

Duration:
September 2025 – April 2026

Place of Work:
In Person

About Student Futures

The Student Futures mission is to empower students to make informed career decisions that enable them to achieve their potential when they graduate. We develop students’ employability by helping with understanding options, planning, developing skills and graduate attributes, doing work experience, thinking about entrepreneurship and business ideas or participating in work, study or volunteering abroad. Students can access information and advice in appointments (virtual and in-person), at events or online. We run a wide range of employer fairs and events, and we advertise jobs and work experience opportunities at home and abroad.

The role will involve:

You will be the first point of contact for people entering the Student Futures hub, duties will include:

• Greeting and assisting those who enter the Student Futures hub.
• Proactively helping with both simple and more complex enquires from internal and external stakeholders (students, Cardiff University staff, employers) in a professional manner, following established procedures, referring complex enquires to relevant staff members.
• Ensuring all relevant facts and information about queries and issues is recorded and passed on.
• Conducting brief CV, cover letter, LinkedIn profile checks and interview support with students, providing suggestions for improvement (training will be provided).
• Assisting in the delivery of employability workshops alongside Student Futures staff, ensuring the student voice is actively represented and integrated.
• Supporting students with queries, promoting the support on offer and sign-posting where appropriate. Queries will relate to all aspects of the Student Futures service.
• Completing tasks to support the Student Futures service such as seeking feedback from students, supporting events, undertaking research tasks or writing blogs.
• Helping to set up, organise, run and promote employer events including welcoming employer guests and directing them where appropriate.
• Booking in students who arrive for appointments with Advisers or for workshops and events.
• Proactively promoting Student Futures opportunities to students by contributing to online and in-person marketing techniques, including conducting lecture shout-outs and outreach activities.
• Contribute to content on the Student Futures and Cardiff University social media pages. This will include creating video content involving yourself and others, as well as leading on Instagram takeovers.

Skills required

• Excellent communication and interpersonal skills
• Ability to deal with customers and other employees in a professional manner
• Ability to work as an effective team membe r
• A positive, enthusiastic, and welcoming attitude
• Passionate about supporting students with their employability and in supporting those who want to study, volunteer or work abroad during their studies
• Driven to make a difference, using creativity and initiative to promote, develop new ideas, and contribute to projects.
• You’ll work 7 hours per week during term time, split into two 3.5-hour shifts per week. Shifts are available Monday to Friday between 9:30 AM – 1:00 PM and 1:00 PM – 4:30 PM. The role runs from the week of 29 September 2025 to the week of 27 April 2026. There will be opportunities to take on additional shifts on an ad-hoc basis.
• Experience in a customer service/student-facing facing role
• Ability to speak Welsh

What you will gain

• Increased confidence and a chance to enhance your communication, team working and customer service skills.
• A unique insight into the student and graduate job market.
• A rewarding role which will involves supporting and enabling students to prepare for their future.
• Comprehensive training, including specific training on providing advice and feedback on CV, cover letters, LinkedIn profiles and interview techniques and delivering workshops where appropriate.
• A sound knowledge of working in a one to one setting, with training to provide feedback in a supportive way.
• Event management support and networking opportunities with graduate employers and training/ opportunity providers.
• Development opportunities based on your own career plans (if relevant to what we do). For example, if you want to develop your customer service, teamworking, presentation or marketing skills.
• We will provide you with a reference and you will complete the Cardiff Award as part of your role.

Please note:

• You must be available for in-person training during enrolment week 2025, the week commencing Monday 22 September. You will also need to complete some online training which you can do in your own time during the first two weeks of shifts. You will be paid for the in-person training.
• As part of the role, you will be required to sign up and take part in the Cardiff Award – a program to help you develop your employability skills and attributes.
• You will be required to register with Jobshop and complete the right to work check before you can start training and begin the role.
• This opportunity is for those who will be students at Cardiff University during the 2025-2026 academic year.
• This role is open to undergraduate and postgraduate students.

Additional information

Location

Student Futures – Centre for Student Life, Park Place, Cardiff University

End date

Hours

You should be available for 2x 3.5 hour shifts per week (Monday – Friday) in term time during the 2025/26 academic year.

• Morning shift: 09:30am – 1:00pm
• Afternoon shift: 1:00pm – 4:30pm

Pay

£12.60 per hour plus holiday pay through the Student Union’s Jobshop

• Record a short video (max. 30 seconds) that could be shared on social media to either:
  • Promote Student Futures
  • Share a career tip that could help fellow students

In your video, we will be looking for:

• Confidence & Clarity (speak clearly and engagingly)
• Creativity & Enthusiasm (make it interesting and engaging for students)
• Professional & Approachable (you should sound friendly and encouraging)

Please note: Your video will only be viewed by the recruiting panel.

If your application is successful, you will be invited to attend an interview, scheduled to take place on one of the following dates:

2nd – 4th July

Training

If you are successful, you must attend mandatory training during the week commencing 22 September 2025.

Closing date for CV, cover letter and video recording: Tuesday 17 June

Due to expected high volumes of applications, the job posting may close early.

About The Company

Important information for working through Jobshop:

Please note, this advert may come down early if there are a high volume of applications. If you are interested in this role, we recommend you apply as soon as possible.

All students who undertake work through Jobshop must complete a Right to Work check before starting any paid work or work-related training. We will contact successful candidates regarding this. To f ind out more about Right to Work please contact jobshopforms@cardiff.ac.uk.

Students are eligible to work through Jobshop for 3-months post their end of studies date ( usually noted on their student ID/ proof of enrolment letter), providing all Right to Work documents (such as visas) are still in date. Please o nly apply if you are eligible to work for the entirety of the role .

If you are on an hour s- limited visa, it is your responsibility to ensure you do not exceed the working- hour restriction Monday – Sunday , each week . This is a legal restriction that must be adhered to for work completed both within and outside of Jobshop.

#J-18808-Ljbffr