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- Tasks: Assist students and customers with enquiries via email and phone, providing accurate information.
- Company: Join Cardiff University and be part of a vibrant community.
- Benefits: Remote work, training provided, and a chance to enhance your communication skills.
- Why this job: Make a difference by helping others while gaining valuable experience in a supportive environment.
- Qualifications: Good communication skills and experience in customer service are essential.
- Other info: Flexible working hours with opportunities for career growth and development.
The predicted salary is between 11 - 16 £ per hour.
Main Duties:
- To deal with student/customer enquiries via email in a professional and timely manner ensuring accurate information is provided.
- To deal with student/customer enquiries via telephone in a professional and timely manner ensuring accurate information is provided.
- To use computer system and web pages to deal with student/customer queries.
- To assist with University Open Days by taking part on our information stand, greeting visitors, giving accurate/balanced information, answering questions and positively promoting Cardiff University.
- To actively participate in the Customer Care initiatives.
- To abide by university policies on Health and Safety.
- To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
- You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.
Person Specification:
Essential Criteria:
- Good verbal and written communication skills.
- Experience in dealing with customer enquiries.
- Experience using email and internet.
- Ability to use a computer system to access/update information.
- Ability to work efficiently with minimum supervision.
Desirable Criteria:
- Experience of drafting written correspondence.
Please confirm you have read the above note in your application and will be available for the interview/training required.
Allocation Assistant (Summer 03/08/2026-13/09/2026) in Cardiff employer: Cardiff Union Services Ltd
Contact Detail:
Cardiff Union Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocation Assistant (Summer 03/08/2026-13/09/2026) in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cardiff University and its values. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and communication skills, as these are key for the Allocation Assistant role.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences where you've successfully handled customer enquiries or worked independently. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! We recommend submitting your application as soon as possible since the advert may close early due to high volumes. Don’t miss out on this opportunity!
We think you need these skills to ace Allocation Assistant (Summer 03/08/2026-13/09/2026) in Cardiff
Some tips for your application 🫡
Be Clear and Concise: When you're writing your application, keep it straightforward. We want to see your skills and experiences shine through without any fluff. Make sure you answer the key points in the job description clearly.
Show Off Your Communication Skills: Since this role involves dealing with customer enquiries, highlight your verbal and written communication skills. Share examples of how you've successfully handled queries in the past – it’ll show us you’re the right fit!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to match the specific requirements of the Allocation Assistant role. We love seeing how your experiences align with what we’re looking for.
Apply Early!: We might take down the advert early if we get loads of applications, so don’t wait around! Head over to our website and apply as soon as you can to make sure your application gets seen.
How to prepare for a job interview at Cardiff Union Services Ltd
✨Know Your Stuff
Make sure you’re familiar with the role of an Allocation Assistant. Brush up on how to handle customer enquiries, both via email and phone. Think about examples from your past experiences where you’ve successfully dealt with similar situations.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and communication skills. You might be asked how you would handle a difficult customer or how you ensure accurate information is provided. Practising your responses will help you feel more confident.
✨Show Your Enthusiasm
During the interview, let your passion for helping students shine through. Talk about why you want to work at Cardiff University and how you can contribute positively to their Customer Care initiatives. A genuine interest can set you apart!
✨Be Ready for the Tech
Since the role involves using computer systems and web pages, be prepared to discuss your tech skills. Familiarise yourself with any relevant software or tools you might encounter. If you have experience drafting written correspondence, mention that too!