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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing bookings and ensuring top-notch service.
- Company: Join a friendly, family-run commercial vehicle dealership in Bicester.
- Benefits: Earn a competitive salary with bonuses, 30 days leave, and career progression.
- Why this job: Make a real difference in customer experiences while thriving in a dynamic environment.
- Qualifications: Previous experience as a Service Advisor and strong communication skills required.
- Other info: Enjoy a supportive team atmosphere with opportunities for manufacturer training.
A well-established commercial vehicle dealership in Bicester is looking to recruit an experienced Service Advisor to join a busy and professional service team. You will be the main point of contact between customers and the workshop, playing a key role in delivering an excellent customer experience while supporting workshop efficiency and profitability. This is a fast-paced environment where no two days are the same.
The Role:
- Manage customer bookings from arrival to completion
- Prepare job cards and capture all vehicle and repair requirements
- Provide regular progress updates to customers
- Gain authorisation for work and upsell repairs professionally
- Manage WIP, workshop loading, and invoicing
- Handle phone, face-to-face, and walk-in customer enquiries
- Maintain accurate service and vehicle records
Working Hours:
Monday to Friday rotating shifts: 7:00am - 4:00pm / 8:00am - 5:00pm / 9:00am - 6:00pm with a 30-minute unpaid break. 1 in 3 Saturday mornings (8:00am - 12:00pm).
The Ideal Candidate:
- Previous automotive Service Advisor experience (VAG preferred)
- Strong customer service and communication skills
- Excellent attention to detail and organisation
- Comfortable working in a busy commercial environment
- Experience with HGV or Light Commercial vehicles is advantageous
Whats on Offer:
- Competitive salary + bonus scheme
- 30 days annual leave including Bank Holidays
- Manufacturer training and career progression
- Pension scheme and additional benefits
- Friendly, supportive, family-run business environment
Service Advisor in Bicester employer: Cardiff Office
Contact Detail:
Cardiff Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Bicester
✨Tip Number 1
Get to know the company! Research the dealership and its values. When you walk in for your interview, you want to show that you’re not just another candidate but someone who genuinely cares about their mission and customers.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the business. Role-play common scenarios with a friend or family member to boost your confidence and communication skills before the big day.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and interested in the role. Think about what you want to know about the team dynamics or how they handle busy periods in the workshop.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a great way to reiterate your interest in the position and remind them why you’d be a perfect fit.
We think you need these skills to ace Service Advisor in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor, especially in the automotive sector. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've managed customer bookings or handled enquiries in a busy environment – we love a good story!
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on, just like we do with our service records!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly, family-run business!
How to prepare for a job interview at Cardiff Office
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial vehicles and the specific services offered by the dealership. Familiarise yourself with common repairs and customer queries, as this will show that you're genuinely interested and prepared for the role.
✨Showcase Your Customer Service Skills
Since you'll be the main point of contact for customers, it's crucial to demonstrate your strong communication skills. Prepare examples from your past experience where you've successfully handled customer inquiries or resolved issues, highlighting your ability to maintain a positive customer experience.
✨Be Ready to Upsell
Upselling is part of the job, so think about how you can present additional services or repairs to customers. During the interview, discuss your approach to upselling in a way that feels natural and beneficial to the customer, rather than pushy.
✨Stay Organised and Detail-Oriented
In a busy environment, organisation is key. Be prepared to talk about how you manage multiple tasks and keep accurate records. You might even want to bring a notepad to jot down important points during the interview, showing that you value attention to detail.
