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- Tasks: Assist in managing sports facilities, ensuring safety and high-quality service for users.
- Company: Join Cardiff Metropolitan University, a values-driven institution with a strong community spirit.
- Benefits: Enjoy 25-30 days annual leave, pension scheme, and access to award-winning sports facilities.
- Why this job: Gain hands-on experience in sports facilities management while making a positive impact.
- Qualifications: 5 GCSEs (A-C) or equivalent; training provided for necessary certifications.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
The Operations Assistant is a key role in delivering our sports facilities, working across areas of the operation, including front of house and within the sports facilities to assist the team in providing a high-quality facility, a safe environment in which students, athletes and the community can train, compete and spectate.
This role will require you to be able to work both front of house and assisting the team across the facilities and is therefore an ideal opportunity for someone wishing to gain experience and knowledge necessary to a career in Sports Facilities Management.
You will lead the way by:
- Assisting with the operation of the campus sports facilities and associated areas in terms of front of house/reception, lifeguarding, security, cleanliness and tidiness, safety of customers and emergency procedures.
- Assisting, under the supervision of the Duty Managers, in the implementation of the sports programme ensuring the needs of students, staff and external users are met.
- Assisting and advising customers regarding booking enquiries, in addition to checking and challenging unauthorised entrants and preventing inappropriate or illegal use of the sports facilities and equipment. This may be face-to-face, by email or by telephone.
- Supporting on enquiries related to the sports facilities and associated areas such as bookings, memberships, prices, directions to facilities and issuing written material where appropriate.
- Providing back up and support within the staffing structure and carrying out the duties of another member of the sports team in the event of absence, holiday or illness.
What you will bring:
While we can provide training and certification in the necessary skills and knowledge to deliver in the role, you will still need to be able to work as part of a team, and display effective communication and time management skills. An ability to use Microsoft Office platforms will help to ensure effective utilisation of our facilities.
Additionally, you will have:
- 5 GCSE (A – C) or equivalent.
- NPLQ (must be achieved within 1 month of appointment).
- A certificate in first aid (must be achievable to carry out the role).
- Pool plant operators certificate (training can be provided).
Why join Cardiff Metropolitan University?
We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you will find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.
We offer excellent benefits such as:
- Annual leave of 25 days, rising to 30 days after 1 years' service, plus 12 bank holiday/concessionary days.
- Membership of the Local Government Pension Scheme with generous monthly contributions.
- Excellent family friendly policies.
- Opportunities to learn and develop your skills with access to library and digital services facilities.
- Award winning sports and fitness facilities with subsidised membership.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
For more information about the role please contact Wendy Rogers (Head of Operations). All applications must be submitted online. The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application.
Operations Assistant in Cardiff employer: Cardiff Metropolitan University
Contact Detail:
Cardiff Metropolitan University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant in Cardiff
✨Tip Number 1
Get to know the facilities! Before your interview, take a stroll around the sports facilities. Familiarise yourself with the layout and services offered. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with students and external users, brush up on how to handle enquiries effectively. Role-play common scenarios with a friend to build your confidence in responding to questions about bookings and safety procedures.
✨Tip Number 3
Show your team spirit! During interviews or networking events, highlight your ability to work as part of a team. Share examples of past experiences where you collaborated successfully, as this is key for the Operations Assistant role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application online. It’s the best way to ensure your application gets seen by the right people. Plus, you can easily track your application status!
We think you need these skills to ace Operations Assistant in Cardiff
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what the Operations Assistant role is all about. Check out the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill!
Show Your Team Spirit: Since this role is all about teamwork, don’t forget to mention your ability to work well with others. Share examples of past experiences where you’ve collaborated effectively, whether in sports or other group settings. We love a good team player!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. Make sure to answer any specific questions in the application form directly. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts on our Application Guidance page!
How to prepare for a job interview at Cardiff Metropolitan University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Assistant role. Familiarise yourself with the key responsibilities like assisting with front of house operations and ensuring safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role requires teamwork, be prepared to discuss your experiences working in a team environment. Share specific examples where you collaborated effectively with others, highlighting your communication and time management skills. This will demonstrate that you can fit into their community spirit.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you'd handle customer enquiries or challenging situations. Think of examples where you've successfully dealt with customer service issues, whether face-to-face or over the phone. This will show that you can maintain a high-quality facility and provide excellent service.
✨Brush Up on Relevant Skills
Make sure you're familiar with Microsoft Office and any other relevant software. If you have experience with lifeguarding or first aid, be ready to discuss it. Even if you need to get certified after being hired, showing that you're proactive about these skills will impress the interviewers.