At a Glance
- Tasks: Provide 1st and 2nd line tech support to students and staff at the University.
- Company: Join Cardiff Metropolitan University, a values-based institution with a strong community spirit.
- Benefits: Enjoy 25-30 days annual leave, pension scheme, and family-friendly policies.
- Other info: Access to excellent learning resources and sports facilities for personal development.
- Why this job: Make a real difference by supporting tech solutions in a vibrant university environment.
- Qualifications: HND/Degree in IT or relevant certifications, plus customer support experience.
The predicted salary is between 22950 - 28050 £ per year.
As our IT Advisor, you will provide 1st and 2nd line technical support to students and staff throughout the University.
This includes installation and configuration of workstations to Cardiff Metropolitan University standards, timely fault diagnosis and resolution of IT hardware and software issues.
You will also provide support for university audio / visual equipment, responding to issues as required.
What You’ll Bring
As a confident user of Microsoft Office 365 products, you'll demonstrate a proficient level of understanding of Windows client PC technologies, and of mobile technologies to include i OS and Android in order to provide customer advice and support.
- Additionally, You'll Bring The Following
- HND / Degree in IT related subject or professional certifications with proven experience.
- Ability to communicate technical solutions effectively to individuals from a variety of backgrounds and professional levels.
- Experience of providing customer support.
- Ability to work effectively in a team.
- Knowledge of audio / video technologies.
Why join Cardiff Metropolitan University?
We are a values-based University.
We are proud of our culture, and we are there for our people.
Our community spirit is the golden thread that underpins our values and behaviours.
We support and embrace inclusion that enables everyone to feel respected and able to perform at their best.
By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.
- We Offer Excellent Benefits Such As
- Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
- Membership of the Local Government Pension Scheme with generous contributions.
- Excellent family friendly policies - take a look on our Policy Hub page.
- Opportunities to learn and develop your skills with access to library and digital services facilities.
- Excellent sports and fitness facilities with subsidised membership.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
- Contact us
For more information about the role please contact Paul Kinsey on pkinsey@cardiffmet. ac. uk.
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IT Advisor in Cardiff employer: Cardiff Metropolitan University
Cardiff Metropolitan University is an exceptional employer, offering a vibrant work culture that fosters academic excellence and innovation in the field of Forensic Psychology. With a strong commitment to employee development, staff are encouraged to engage in continuous professional growth while enjoying competitive salaries and a supportive environment that values collaboration and research leadership.
Contact Details:
Cardiff Metropolitan University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Advisor in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cardiff Metropolitan University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cardiff Metropolitan University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cardiff Metropolitan University!
✨Direct Apply to Cardiff Metropolitan University
Let's not forget to apply directly through the Cardiff Metropolitan University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Advisor in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cardiff Metropolitan University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cardiff Metropolitan University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cardiff Metropolitan University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
