At a Glance
- Tasks: Welcome visitors, manage calls, and assist with campus events.
- Company: Join Cardiff Metropolitan University, a values-driven community.
- Benefits: 25 days annual leave, pension scheme, and wellness support.
- Other info: Part-time roles available with excellent career development opportunities.
- Why this job: Be the friendly face of the university and make a difference.
- Qualifications: Customer care experience and strong communication skills required.
The predicted salary is between 20000 - 25000 € per year.
To ensure that our Estates teams continue to provide an excellent service to visitors, colleagues and students we’re looking for a Corporate Receptionist. As a Corporate Receptionist you will gain a detailed understanding of the University and use your excellent customer care skills to provide an efficient and timely service.
We Are Recruiting For Two Permanent, Part-time Positions:
- 22.5 hours Llandaff Campus 13:30 - 18:00 (Mon - Fri)
- 27.5 hours Cyncoed Campus 12:30 - 18:00 (Mon - Fri)
If you are successful in your application, you can be considered for both positions.
You’ll Play a Key Role By:
- Welcoming visitors to the campus, building an understanding of their needs and supporting their travel to destinations throughout our campuses.
- Providing a superb switchboard service, responding to internal and external calls and providing support.
- Assisting with events taking place on campus and supporting attendees.
What You’ll Bring:
- With an excellent understanding of how to provide superb customer care and experience of working in a customer focused environment you’ll be able to support enquiries in a courteous, helpful and informed manner.
- You’ll use your telephone experience to answer calls on a busy computerised switchboard and transfer them to the appropriate department or individual.
- Your outstanding organisational skills will be key to your success in this position as you’ll be able to support multiple simultaneous tasks and priorities whilst providing timely support.
- You’ll be confident in your Welsh language skills, able to communicate in a professional manner and support service users with their queries.
Additionally, You’ll Have:
- A working knowledge of Microsoft Office packages including Word, Excel and Outlook.
- Clear communication skills written, over the telephone and in-person, able to interact with and manage the expectations of a variety of service users.
- Brilliant team working skills, able to communicate with priorities with colleagues and work as a cohesive team to provide a fantastic service.
Why join Cardiff Metropolitan University?
We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our university, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.
We Offer Excellent Benefits Such As:
- Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
- Membership of the Local Government Pension Scheme with generous monthly contributions.
- Excellent family friendly policies.
- Opportunities to learn and develop your skills with access to library and digital services facilities.
- Award winning sports and fitness facilities with subsidised membership and cycle to work salary sacrifice scheme.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
Contact us for more information about the role.
Corporate Receptionist in Cardiff employer: Cardiff Metropolitan University
Cardiff Metropolitan University is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those seeking meaningful employment. With excellent benefits such as generous annual leave, a robust pension scheme, and access to award-winning sports facilities, employees are encouraged to grow and develop their skills in a vibrant academic environment. Join us at our Llandaff or Cyncoed campuses, where you will be part of a community that values respect, collaboration, and personal development.
Contact Detail:
Cardiff Metropolitan University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cardiff Metropolitan University. Understand their values and culture so you can show how you fit in. This will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer care skills and how you handle multiple tasks. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Dress the part! First impressions matter, especially in a reception role. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your interest in the position!
We think you need these skills to ace Corporate Receptionist in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Corporate Receptionist role. Highlight your customer care experience and any relevant organisational skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join Cardiff Metropolitan University and how your background makes you an ideal candidate for this position. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of interaction, make sure your written application demonstrates your clear communication skills. Use professional language but keep it friendly – we love a personable touch!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for both positions if you’re successful. We can’t wait to hear from you!
How to prepare for a job interview at Cardiff Metropolitan University
✨Know the University Inside Out
Before your interview, take some time to research Cardiff Metropolitan University. Understand its values, culture, and the services it offers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Care Skills
As a Corporate Receptionist, excellent customer care is key. Prepare examples from your past experiences where you provided outstanding service. Think about how you handled difficult situations or went above and beyond for a visitor or colleague.
✨Practice Your Switchboard Skills
Since you'll be managing a busy switchboard, it’s a good idea to familiarise yourself with common telephone etiquette and practices. You might even want to simulate answering calls and transferring them to different departments to build your confidence.
✨Demonstrate Team Spirit
Teamwork is crucial in this role. Be ready to discuss how you've collaborated with others in previous jobs. Highlight any specific instances where you worked together to achieve a common goal, as this will resonate well with the interviewers.
