At a Glance
- Tasks: Assist in managing sports facilities, ensuring safety and high-quality service for users.
- Company: Join Cardiff Metropolitan University, a values-driven institution with a strong community spirit.
- Benefits: Enjoy 25 days annual leave, pension scheme, and access to award-winning sports facilities.
- Other info: Flexible working arrangements and a commitment to inclusivity make this a great workplace.
- Why this job: Gain hands-on experience in sports facilities management while making a positive impact.
- Qualifications: 5 GCSEs (A-C) or equivalent; NPLQ and first aid certification required.
The predicted salary is between 30000 - 42000 £ per year.
The Operations Assistant is a key role in delivering our sports facilities, working across areas of the operation, including front of house and within the sports facilities to assist the team in providing a high-quality facility, a safe environment in which students, athletes and the community can train, compete and spectate.
This role will require you to be able to work both front of house and assisting the team across the facilities and is therefore an ideal opportunity for someone wishing to gain experience and knowledge necessary to a career in Sports Facilities Management.
You’ll lead the way by:
- Assist with the operation of the campus sports facilities and associated areas in terms of front of house/reception, lifeguarding, security, cleanliness and tidiness, safety of customers and emergency procedures.
- Assist, under the supervision of the Duty Managers, in the implementation of the sports programme ensuring the needs of students, staff and external users are met.
- Assist and advise customers regarding booking enquiries, in addition to checking and to challenge unauthorised entrants and prevent inappropriate or illegal use of the sports facilities and equipment. This may be face-to-face, by email or by telephone.
- Support on enquiries related to the sports facilities and associated areas such as bookings, memberships, prices, directions to facilities and to issue written material where appropriate.
- Provide back up and support within the staffing structure and carrying out the duties of another member of the sports team in the event of absence, holiday or illness.
What you’ll Bring
While we can provide training and certification in the necessary skills and knowledge to deliver in the role, you will still need to be able to work as part of a team, and display effective communication and time management skills. An ability to use Microsoft Office platforms will help to ensure effective utilisation of our facilities.
Additionally you’ll have:
- 5 GCSE (A – C) or equivalent.
- NPLQ (must be achieved within 1 month of appointment).
- A certificate in first aid (must be achievable to carry out the role).
- Pool plant operators certificate (training can be provided).
We offer excellent benefits such as:
- Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
- Membership of the Local Government Pension Scheme with generous monthly contributions.
- Excellent family friendly policies.
- Opportunities to learn and develop your skills with access to library and digital services facilities.
- Award winning sports and fitness facilities with subsidised membership.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
All applications must be submitted online. The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant. All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
Why Work Here?
We invite you to join our collaborative community! Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.
Are you ready to contribute to something remarkable? Join us in helping us to progress and deliver real change.
Operations Assistant in Cardiff employer: Cardiff Met
Cardiff Metropolitan University is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 35 days of annual leave, access to excellent sports facilities, and a commitment to family-friendly policies, employees are empowered to thrive both personally and professionally. The university fosters collaboration across departments, ensuring that project managers like you can lead impactful change while developing valuable skills in a dynamic higher education environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant in Cardiff
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the people who work there. Follow them on social media, check out their profiles, and see what they're passionate about. This will help you connect during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for an Operations Assistant role, like how you'd handle customer enquiries or ensure safety in the facilities. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your skills! Bring along any relevant certifications or training you've done, like first aid or lifeguarding. Even if you haven't got them yet, mentioning your willingness to get certified shows you're proactive and ready to jump in.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, while you're there, check out our Application Guidance page for extra tips and tricks to make your application stand out. We want to see you succeed!
We think you need these skills to ace Operations Assistant in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Operations Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Show Your Team Spirit:Since this role is all about teamwork, don’t forget to mention your ability to work well with others. Share examples of how you've collaborated in previous roles or projects to demonstrate your team spirit.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your sentences are easy to read. We want to see your personality shine through, so let your voice come across naturally!
Apply Early!:We might close the vacancy early if we get a lot of applications, so don’t wait! Get your application in as soon as you can through our website to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at Cardiff Met
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Assistant role. Familiarise yourself with the key responsibilities like front of house duties, lifeguarding, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role requires working as part of a team, be prepared to discuss your previous experiences in collaborative environments. Share specific examples where you contributed to a team's success or helped resolve conflicts. This will demonstrate your ability to fit into their community-focused culture.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you'd handle various customer situations, such as booking enquiries or dealing with unauthorised entrants. Think of examples from past experiences where you provided excellent customer service or resolved issues effectively. This will highlight your communication skills and problem-solving abilities.
✨Brush Up on Safety Protocols
Given the importance of safety in sports facilities, review basic emergency procedures and lifeguarding protocols. Be ready to discuss how you would ensure a safe environment for users. Showing that you take safety seriously will resonate well with the interviewers.
