Administration Assistant (Accounts Receivable) in Cardiff

At Cardiff Metropolitan University, we are committed to fostering an inclusive and supportive environment for our students, staff, and community. Our Finance team, located on the vibrant Llandaff campus, consists of dynamic groups such as Accounts Payable, Accounts Receivable, Payroll, Purchasing, and Financial Accounting. As an Administration Assistant within the Accounts Receivable team, you will play a vital role in income collection and supporting our students and stakeholders.

We’re looking for an Administration Assistant to support our Credit Controller/Deputy Credit Controller and provide a great responsive customer focused service managing tuition and accommodation fees, trade debt, external funding and collections. Your work as our Administration Assistant will build upon the collaborative relationships the Finance function has established with Schools, Professional Services, and Student Services and will assist the function in ensuring that the support provided meets the diverse requirements of our stakeholders.

What you’ll be doing

• Providing front line customer focussed financial support and advice to Students, Schools and Professional Services; maintaining student confidentiality and enhancing the student experience within Cardiff Met.
• Contributing to the regular review and enhancement of the work of the Credit Control Team.
• Accurately recording and processing all financial transactions in accordance with the accounting timetable relating to income, ensuring the timely and accurate raising of bills, collection of debts and coding of transactions, in line with the proper authorisation levels.
• Updating and supporting the University on-line payment systems.
• Regular analysis of student enrolment history based on the data in the Student Record and Finance systems to ensure that income due to the University is realised and any queries raised are resolved.
• Assisting in the setup of payments and payment plan instalments with students and other debtors of the University. Monitoring and maintaining agreements, seeking swift resolution of any default.
• Opening and distributing post received into the department.
• Copying and filing all documents in accordance with financial procedures.
• Reviewing financial documents for proper completion including authorisation and coding.
• Supporting the Credit Controller and Deputy Credit Controller with routine and ad-hoc tasks and housekeeping.

What you’ll bring

• Sound knowledge and understanding of Financial Regulations, Procedures and Processes.
• Excellent communication skills: an ability to express yourself clearly on the telephone and face-to-face; and to write clearly and concisely for a variety of audiences.
• Experience of providing excellent customer service.
• A commitment to maintaining discretion and confidentiality.
• The ability to work in a busy environment with the minimum of supervision and as part of a team, and to provide flexible support to colleagues.
• Excellent time management, organisational skills and reliability including the ability to work to demanding deadlines with a high degree of accuracy.
• Ability to stay calm under pressure and to have a positive ‘can-do’ attitude.
• Versatility and a willingness to respond to various changing circumstances.
• Excellent interpersonal skills with an ability to build good working relationships.
• The ability to identify and solve problems effectively and efficiently.
• Knowledge and understanding of IT in the office environment. Good skill levels in the operation of various MS Packages, particularly Excel.
• A flexible approach to work to assist as and when required, and to cover peaks in activity.

We are a values‑based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you will find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time).
• Membership of the Local Government Pension Scheme with generous contributions.
• Flexible and remote working opportunities.
• Excellent family friendly policies.
• Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
• Access to all library facilities.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

All applications must be submitted online. The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant. All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage. The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

We invite you to join our collaborative community! Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally. Are you ready to contribute to something remarkable? Join us in helping us to progress and deliver real change.