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For Companies At a Glance
- Tasks: Set up events, serve guests, and ensure a memorable experience.
- Company: Join one of the world's leading hotel brands focused on exceptional hospitality.
- Benefits: Enjoy free meals, discounts, career development, and a supportive work environment.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience preferred; no specific certifications required.
- Other info: Opportunities for internal transfers within Marriott's global network.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Set up and break down event spaces for conferences and banquets, ensuring all materials and equipment are in place.
- Coordinate with the kitchen to manage food and beverage orders for events.
- Be the key point of contact for any clients on property.
- Interact with guests to provide exceptional service, taking orders and addressing any inquiries or concerns.
- Serve food and beverages during events, ensuring adherence to quality and presentation standards.
- Maintain cleanliness and organisation in all service areas.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Follow safety and hygiene protocols to ensure a safe working environment.
- Assist with inventory management and restocking supplies as needed.
- Support team members and collaborate to achieve common goals.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott! #J-18808-Ljbffr
Events Host employer: Cardiff Marriott Hotel
Contact Detail:
Cardiff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Host
✨Tip Number 1
Familiarise yourself with the specific hotel brand's values and culture. Understanding their commitment to exceptional hospitality will help you align your approach during interviews and interactions.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the work environment and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Be ready to discuss how you've handled challenging situations and provided exceptional service.
✨Tip Number 4
Demonstrate your enthusiasm for the role by researching recent events or initiatives the hotel has undertaken. This shows your genuine interest and can help you stand out during interviews.
We think you need these skills to ace Events Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Events Host. Familiarise yourself with the key tasks such as setting up event spaces, coordinating with the kitchen, and providing exceptional guest service.
Tailor Your CV: Highlight relevant experience in customer service or hospitality roles. Emphasise any specific skills that align with the job description, such as event coordination or food and beverage service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to creating memorable experiences for guests. Mention why you want to work for this hotel brand specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cardiff Marriott Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional service. Share specific examples from your past experiences where you went above and beyond to create memorable moments for guests.
✨Demonstrate Team Spirit
Since the role involves collaboration, highlight your ability to work well in a team. Discuss instances where you supported colleagues or contributed to a group goal, showcasing your commitment to a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as guest complaints or event challenges. Practise your responses to demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Know the Company Culture
Familiarise yourself with Marriott's values and culture of respect and kindness. Be ready to discuss how your personal values align with theirs, and why you believe you would be a great fit for their team.
