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For Companies At a Glance
- Tasks: Welcome guests, assist with check-in/check-out, and ensure a memorable experience.
- Company: Join Marriott, a leading hotel brand known for exceptional hospitality.
- Benefits: Free meals, uniform provided, discounts on stays, and career development opportunities.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: Customer service experience preferred; no specific certifications required.
- Other info: Enjoy a supportive environment with opportunities for training and advancement.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Nights Front Office Associate - 24 Hours in Cardiff employer: Cardiff Marriott Hotel
Contact Detail:
Cardiff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Front Office Associate - 24 Hours in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're trying to land that Front Office Associate role.
✨Tip Number 2
Prepare for the interview by researching the hotel brand and its values. Show us that you’re not just passionate about hospitality but also align with their culture of respect and kindness. This will help you stand out as a candidate who truly fits in.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or inquiries. Role-playing these situations can boost your confidence and show us that you’re ready to exceed guest expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Marriott.
We think you need these skills to ace Nights Front Office Associate - 24 Hours in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service experience and any skills that align with the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Professional Yet Friendly: While we love a casual vibe, remember to keep your language professional. Use clear and polite language, as this reflects the kind of communication we expect with our guests. A friendly tone can make your application stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Cardiff Marriott Hotel
✨Know the Company
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Practice Common Scenarios
Think about common guest interactions and how you would handle them. Prepare examples of how you've dealt with customer complaints or exceeded guest expectations in the past. This will demonstrate your problem-solving skills and customer service experience.
✨Dress the Part
Even though you’ll be provided with a uniform, make sure to dress professionally for the interview. A polished appearance reflects your seriousness about the role and your understanding of the hospitality industry’s standards.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about training opportunities or how the team collaborates to enhance guest experiences. This shows that you’re not just interested in the job, but also in contributing to the team’s success.
