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For Companies At a Glance
- Tasks: Welcome guests and manage check-in/check-out with a smile.
- Company: Leading hotel brand in Cardiff with a focus on exceptional hospitality.
- Benefits: Free meals, career development, and a pension scheme.
- Why this job: Join a supportive team and thrive in the hospitality industry.
- Qualifications: At least one year of customer service experience required.
- Other info: Great opportunity for personal growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel brand in Cardiff is seeking a dedicated individual to join its team. The role involves welcoming guests, managing check-in/check-out procedures, and addressing inquiries efficiently.
Candidates should have at least one year of related customer service experience. The hotel offers benefits like free meals, career development opportunities, and a pension scheme.
Join us to deliver exceptional hospitality and thrive in a supportive environment.
Night Front Desk & Guest Services Pro in Cardiff employer: Cardiff Marriott Hotel
Contact Detail:
Cardiff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk & Guest Services Pro in Cardiff
✨Tip Number 1
Make sure to research the hotel brand before your interview. Knowing their values and what makes them stand out will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different guest inquiries or complaints. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front desk role. Aim for smart-casual attire that reflects the hotel's vibe, and you'll be on the right track to impressing your potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Night Front Desk & Guest Services Pro in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A friendly tone can go a long way in the hospitality industry.
Highlight Relevant Experience: Make sure to emphasise any customer service experience you have, especially if it’s related to front desk or guest services. We love seeing how your past roles have prepared you for this position!
Tailor Your Application: Don’t just send a generic application. Take a moment to tailor your cover letter and CV to match the job description. Mention specific skills that align with what we’re looking for in a Night Front Desk & Guest Services Pro.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cardiff Marriott Hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel brand. Familiarise yourself with their values, services, and any recent news. This will not only show your enthusiasm but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
Since the role requires at least a year of customer service experience, prepare specific examples from your past jobs where you went above and beyond for a guest. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle a difficult guest?' or 'What does exceptional hospitality mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the hotel's image. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well.
