Cardiff Council aims to provide a high quality, accessible service. There is currently a vacancy for a Visiting Officer within the Housing and Communities Landlord Services.
About the job
The successful applicant will work within a busy team of visiting officers and will involve visiting Cardiff Council tenants in their homes.
Your work will include assessing requests for community transfers (also known as exchanges), investigating potential successions and other changes of contract.
You will work proactively to carry out investigations and make recommendations. This will include carrying out property inspections. The role will also include providing advice and guidance to tenants and signing them up to new contracts.
What We Are Looking For From You
You will have experience of working within a housing related environment and of using new technology; experience of working with customers and visiting them in their own homes would be an advantage.
You will need to have good communication and customer care skills and will be able to deal with sensitive situations in an appropriate manner. You should also have the ability to work as part of a team, follow complex procedures and work to deadlines.
Knowledge of housing law and Renting Homes Wales would be an advantage but is not essential.
Additional information
This vacancy is suitable for post share.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Job Category Housing
Department Housing & Communities
Working Pattern/Contract Type Full Time Permanent
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