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- Tasks: Lead street cleansing operations and manage a large workforce in Cardiff.
- Company: Join the dynamic Neighbourhood Services team in a rapidly growing city.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Full driving licence required; adapt quickly to new technologies.
- Why this job: Make a real difference in your community while ensuring excellent service delivery.
- Qualifications: Experience in frontline operations management and strong health and safety knowledge.
The predicted salary is between 35000 - 45000 £ per year.
Cardiff is growing faster than any other capital city in Europe and we have an exciting opportunity for a dynamic individual to join Neighbourhood Services in the delivery of frontline street cleansing operations, providing a high standard of service to the residents and visitors of Cardiff. We are looking for experience of managing frontline operations in addition to a strong background in health and safety and fleet management. You will be expected to demonstrate a commitment to excellent customer service.
As a Neighbourhood Services Operations Controller you will be expected to manage Street Scene through Cleansing and Enforcement operations. You will lead and manage a large workforce, as well as be responsible for managing a large fleet of vehicles. An understanding of transport and health and safety legislation is essential. Your focus will be ensuring excellent service delivery, whilst ensuring the Health and Safety of teams through the implementation and monitoring of policies and procedures.
What We Are Looking For From You
- Extensive experience of managing frontline operations.
- A strong background in health and safety and fleet management.
- Demonstrated commitment to excellent customer service.
- Excellent communication and IT skills.
- A working knowledge of waste collections, cleansing and enforcement operations.
- Ability to quickly adapt to technologies used by the service.
- Understanding and operation in line with Council Policies and Procedures.
- Maintain the reputation of the Council by adopting a professional and courteous approach.
- A full valid driving licence is an essential requirement of this role.
NS Operations Controller employer: CARDIFF COUNTY COUNCIL
Contact Detail:
CARDIFF COUNTY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NS Operations Controller
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and health and safety, as these are key for the NS Operations Controller role. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your experience in managing frontline operations and fleet management clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace NS Operations Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing frontline operations, health and safety, and fleet management. We want to see how your skills align with what we're looking for!
Show Off Your Customer Service Skills: Since excellent customer service is key for us, don’t forget to include examples of how you've gone above and beyond for customers in your previous roles. This will really help you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at CARDIFF COUNTY COUNCIL
✨Know Your Operations
Make sure you brush up on your knowledge of frontline operations, especially in street cleansing and waste management. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage large teams and ensure high service standards.
✨Health and Safety First
Since health and safety is a key part of the role, prepare to talk about relevant legislation and how you've implemented safety protocols in previous positions. Show that you understand the importance of keeping your team safe while delivering excellent service.
✨Customer Service Commitment
Demonstrate your commitment to customer service by sharing stories where you went above and beyond for residents or visitors. Highlight your communication skills and how they helped resolve issues effectively.
✨Familiarise with Council Policies
Before the interview, take some time to read up on the Council's policies and procedures. Being able to discuss how you would operate within these guidelines will show that you're serious about maintaining the Council's reputation and professionalism.