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- Tasks: Lead and manage teams in delivering effective civil parking enforcement services.
- Company: Join a dynamic council team committed to keeping Cardiff moving.
- Benefits: Competitive salary, opportunities for professional growth, and a supportive work environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in frontline service management and a passion for excellent customer service.
- Other info: Limited hybrid working options with a focus on team morale and stakeholder relationships.
The predicted salary is between 36000 - 60000 £ per year.
The Team Leader, Civil Parking Enforcement will lead the delivery of the Civil Parking Enforcement service, ensuring all teams operate effectively, efficiently, safely, and in line with the relevant legislation. The post holder will lead frontline teams undertaking parking enforcement, enforcement and removal of untaxed vehicles, and enforcement of moving traffic offences to promote the vision of ‘Keep Cardiff Moving’. The post holder will also lead teams undertaking the parking support functions including the in-house appeals team, as well as the teams responsible for the administration of parking permits, blue badges, and car parks. This role will be mainly based at County Hall, Cardiff, with limited opportunities for hybrid working.
We are seeking an experienced manager who can demonstrate:
- Experience of leading in a front-line service
- Proven record of instilling efficiency initiatives to improve performance and service delivery
- Ability to lead, motivate, and implement major change agendas and projects that result in significant cultural change
- Commitment to excellent customer service
Desirable attributes include:
- Experience in managing and delivering a traffic enforcement operational service
- Knowledge of the Traffic Management Act and Civil Parking Enforcement legislation
The successful candidate will play an essential role in delivering strategic improvements, fostering a culture of continuous development, and ensuring that operational targets are consistently met. The successful candidate will also contribute to building strong team morale and enhancing stakeholder relationships, thereby supporting the Council’s commitment to providing high-quality public services.
Team Leader - Civil Parking Enforcement in London employer: CARDIFF COUNTY COUNCIL
Contact Detail:
CARDIFF COUNTY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Civil Parking Enforcement in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the civil enforcement sector. Attend local events or join online forums where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the latest trends in traffic management and civil parking enforcement. Show that you’re not just a candidate, but someone who’s genuinely interested in making Cardiff a better place to move around.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve led teams to success or implemented efficiency initiatives. Be ready to share these during interviews to demonstrate your experience and commitment to excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Team Leader - Civil Parking Enforcement in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in leading frontline services and managing teams. We want to see how your skills align with our vision of ‘Keep Cardiff Moving’.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved performance or implemented efficiency initiatives in previous roles. We love seeing tangible results!
Demonstrate Customer Service Commitment: Since excellent customer service is key for us, include examples of how you've gone above and beyond to meet customer needs. This will show us you're a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at CARDIFF COUNTY COUNCIL
✨Know Your Legislation
Make sure you brush up on the Traffic Management Act and Civil Parking Enforcement legislation. Being able to discuss these laws confidently will show that you’re not just familiar with the role but also committed to operating within the legal framework.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led frontline teams in the past. Think about specific situations where you motivated your team or implemented efficiency initiatives that improved service delivery. This will demonstrate your capability to lead effectively.
✨Emphasise Customer Service
Since this role involves a lot of public interaction, be ready to talk about your commitment to excellent customer service. Share instances where you’ve gone above and beyond to ensure customer satisfaction, as this aligns with the council’s vision of high-quality public services.
✨Cultural Change Experience
Be prepared to discuss any major change agendas or projects you’ve led that resulted in significant cultural shifts within your team or organisation. Highlighting your experience in fostering a positive team morale will resonate well with the interviewers.
